Demonstrates effectiveness in identifying project requirement for customer and business needs. Offers outstanding skills in management, cleanliness, organization. Ability to build relationships across functional groups for effective project results. Coordinating and processing Data Prepares presentations and reports.Highly enthusiastic customer service professional with 6 years client interface experience.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Processing incoming and outgoing communication
Microsoft Power point-Intermediate
Team leadership experience
Accurate money handling
Employee training and development
Languages: Mother language English
StarbucksDecember 2012 to September 2014Barista Marysville, WashingtonManaged morning rush of over thousands customers daily with efficient, levelheaded customer service. Adhered to recipe and presentation standards for specialty coffee drinks. Resolved customer disputes with tact and professionalism. Weighed, ground and packed coffee per customer orders. Updated menu with daily offerings and specials, using personalized artistic touches. Correctly followed all health, safety and sanitation guidelines. Greeted guests with a pleasant smile and superior customer service. Greeted and connected with every customer, recommending drinks and pastries. Maintained the highest standards of conduct and service. Managed inventory by establishing and adjusting ordering parameters, forecasting usage and controlling waste. Maintained clean and organized workspace, enabling coworkers to locate resources and product. Maintained calm demeanor during high-volume periods and special events. Designed and printed menus, recipes and promotions and offers. Monitored cafe for seating availability, safety and well being of guests. Cleaned equipment, disposed of waste, closed registers and carried out other closing duties. Led regular coffee and tea tastings, showcasing seasonal items and reinforcing staff expertise. Protected store assets and facilities by ensuring compliance with company policies and procedures.
Tullys (Boeing)January 2009 to March 2011Manager Everett, Washington
Successfully managed the activities of 100 team members in multiple locations. Created training manuals targeted at resolving even the most difficult customer issues. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Interviewed, hired and trained new quality customer service representatives. Provided detailed monthly departmental reports and updates to senior management. Addressed negative customer feedback immediately. Provided a high level of product and leadership support to representatives and clients. Effectively communicated with team members to maintain clearly defined expectations. Effectively managed departmental expenses to stay within allocated budget. Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates. Performed Expense reports to corporate I was given my own Tully's store Increased sales at my location. Provided staff with written schedules. Performed hiring and training. Took inventory / managed the ordering of products from multiple vendors Kept the books according to company policy / was involved in community projects Lead Barista 08-10 Work load included providing service for individual orders for 160 people per hour Key Holder/cash handling Floor management Train new baristas also for promotions Barista 07-08 Responsible to make coffee drinks to Tully's Extensive Standards Provided Excellent customer service Sold Merchandise in the store.
SafewayJuly 2005 to January 2007Clerk Lake Stevens, Washington
Starbucks Placed orders/ Inventory Make beverages/ Sell merchandise Wrote schedules/ Held team meetings Bakery Package Food Cake decorating Customer Service Bagged groceries Cleaning tasks Retrieved shopping carts.
Maintained work area in clean and neat manner. Trained and mentored new cashiers. Monitored exits for security issues. Accepted merchandise returns. Managed cashier shifts and breaks. Built and maintained productive relationships with employees. Greeted customers promptly and responded to questions. Documented performance issues. Prepared special orders for shipment. Helped customers find store locations and complete purchases. Answered customers' questions and addressed problems and complaints in person and via phone. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Communicated information to customers about product quality, value and style. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Skagit Valley CollegeSkagit Valley, Washington, UsaCoursework in Business and Management
Marysville Pilchuck2006High School DiplomaMarysville, Washington, USA
Excellent customer service, Expense reports, Hiring, Inventory, meetings, Microsoft Office, Outlook, Microsoft Power point, Microsoft Word.