Ambitious, hardworking cosmetologist with an extensive management background. Specializes in creating timeless looks with a desire for customer satisfaction.
Education
Technical Degree : CosmetologyCurrentDouglas J Aveda Institute-
Grand Rapids,
MI
BBA: Management/Spanish Minor 2014Grand Valley State University-
Allendale,
MI
Work History
Bar Server08/2014
to 04/2015 Logan's Roadhouse – Grandville,
MI
Developed and maintained positive working relationships with others to reach business goals.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Provided friendly and attentive service.
Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
Assisted co-workers whenever possible.
Server04/2013
to 04/2014 Outback Steakhouse – Grandville,
MI
Consistently provided professional, friendly and engaging service.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Resolved guest complaints quickly and efficiently.
Effectively listened to, understood and clarified guest concerns and issues.
Front of House Restaurant Supervisor 08/2012
to 04/2013 Craig's Cruisers – Wyoming,
MI
Trained, coached and mentored staff to ensure smooth adoption of new program.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Led and directed team members on effective methods, operations and procedures.
Oversaw front of house personnel to maintain adequate staffing.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Specialized Courses
I will be expanding my education through taking the pixel colors course as well as the balayage technique course alongside my educators in May of this year.
