Catering Operations Supervisor with a passion for hospitality, creativity and guest satisfaction seeking exiting new career opportunity.
Efficiently operated multiple outlets during separate time periods at the San Francisco Marriott Marquis and Boston Cambridge Marriott. Worked with and managed numerous culinary and restaurant professionals.
Received 80%-100% Associate Engagement Survey scores from 2007 to present.
Duties to include running the floor for Coffee Break functions as well as Banquet Functions. Running Event Orders and creating Silos. Balancing work load and staff assignments. Working together with convention floor to ensure Event Satisfaction as well as addressing any customer needs.
Operated $1M cafe operation. Responsible for directing and coaching team members on effective methods and procedures. Reopened newly renovated cafe in 2014. Established intensive side work duties and job descriptions for each host to follow on daily basis resulting in an increase in Associate Engagement score from 65% to 85%.
Operated a $2M Sports Bar. Responsible for all daily operations to include: scheduling, service standards, hiring, training, payroll, inventory and culinary support. Worked closely with finance team to establish budgets as well as culinary teams in executing new menu implementations. Raised Associate Engagement Survey from 38% to 80% in first year.
Successfully operated $1.2M cafe as well as Hotel Lobby Gift Shop during transition to outside vendor.
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