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Banquet Server Resume Example

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BANQUET SERVER
Summary

Focused, self-motived and dependable professional with over nine years of hands-on experience. Skillful in handling phone duties and reservations. Well-versed in coordinating large-scale events and intimate dining. Proactive and friendly professional with strengths in customer service, time management and effective planning.

Skills
  • Menu knowledge
  • Food inspection
  • Safe food handling
  • Food safety understanding
  • Buffet setup and takedown
  • Customer Service
  • Quality control
  • Price memorization
  • Customer order management
  • Conflict Resolution
  • Effective customer upselling
  • POS
  • Dining customer service
  • Fluent in English, Ukrainian, Russian
  • Physically coordinated
  • Personal appearance standards
  • Food transportation
  • High-volume dining
  • Special dietary requirements
  • Time Management
  • Food Handlers License and Alcohol Servers Certification
  • Hors d'oeuvres service
  • Liquor, wine and food service
  • Speech clarity
  • Table setting arrangements
  • Table Bussing
  • Service prioritization
  • Wine and spirit knowledge
  • Sales Techniques
Experience
09/2019 to Current
Banquet ServerHyatt Place － Dewey Beach, DE
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Set up for events with up to 500 attendees, preparing serving and appetizer trays and setting tables.
05/2018 to 12/2019
ServerIron Hill Brewery & Restaurant － Rehoboth Beach, DE
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Greeted newly seated guests quickly and efficiently.
  • Calculated charges, issued table checks and collected payments from customers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
05/2016 to 06/2019
ServerJimmy's Grille － Rehoboth Beach, DE
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
10/2011 to 02/2016
Shift SupervisorWendy's － Rehoboth Beach, DE
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Completed opening and closing duties to facilitate business operations.
  • Trained employees in effective work procedures and performance strategies to optimize operations.
  • Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
  • Resolved customer complaints and reported issues to senior management.
  • Leveraged Microsoft Office and Aloha software to report inventory balances and cycle counts.
  • Employed optimal safety practices resulting in zero hazards, incidents or lost-time accidents.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Collaborated with team members to improve performance and implement training updates.
Education and Training
06/2011
Bachelor of Science: International RelationsLviv National University of Ivan Franki － Ukraine
Expected in 05/2021
Associate of Science: ParalegalDelaware Technical And Community College - Owens － Georgetown, DE
  • Dean's List Honoree
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Resume Overview

Companies Worked For:

  • Hyatt Place
  • Iron Hill Brewery & Restaurant
  • Jimmy's Grille
  • Wendy's

School Attended

  • Lviv National University of Ivan Franki
  • Delaware Technical And Community College - Owens

Job Titles Held:

  • Banquet Server
  • Server
  • Shift Supervisor

Degrees

  • Bachelor of Science : International Relations
    Associate of Science : Paralegal

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