Banquet Server Resume Example Kohler

BANQUET SERVER

Education and Training

2010

Wallenpaupack Area High School
City, State
High School Diploma

Fortis Institute - Scranton
City, StateSome College (No Degree)

Summary

Enthusiastic team player, comfortable working in fast-paced settings. I have 10+ years of employment experience in efficient sales & customer service, with expert navigation of congested workspaces to maintain customer & employee satisfaction. I am proactive for maintaining polite and professional demeanor even under stress, proficient in managing conversational flow and diffusing difficult customer situations with intentions of maximizing customer retention opportunities. I am highly successful at multitasking & preforming all opening and closing duties.

Skills

Multitasking
Organizational Skills
Prioritizing Tasks
Problem Solving
Stress Management
Teamwork
Time Management
Verbal Communication
Working Quickly

Accuracy
Adaptability
Collaboration
Continual Learning
Dependability
Detail Orientation
Displaying a Positive Outlook
Following Directions
Friendly Interactive Style

Experience

March 2018 to July 2019

KohlerPhoenix , AZBanquet Server

Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Carried appetizer and drink trays around banquet & wedding events, maneuvering around guests and furniture without spilling.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Set up for events with up to 200+ attendees, preparing serving and appetizer trays and setting tables.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Collaborated with kitchen staff to maintain efficiency in food delivery, adapting service based on customer requests and kitchen readiness.
Calculated charges, issued table checks and collected payments from customers.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
Verified food tray contents and transported each from kitchen to banquet hall.
Educated guests on meals during banquet & wedding events, answering questions and bringing special orders.

March 2018 to March 2019

402 Cafe'City , STATEServer, Cook, Dishwasher

Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation staff stay focused on customer orders.
Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Unboxed, stored and organized incoming kitchen supplies with every delivery.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Coordinated with staff members to ensure prompt, efficient & satisfactory food orders daily, while organizing timely deliveries to each table.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink.
Organized clean utensils in storage bins for servers to access easily.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Maintained assigned areas to keep organized and clean to reduce accidents and sanitization.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Carried out various kitchen maintenance tasks to provide constant safety and keep updated health codes.
Collaborated closely with manager, Chef's, kitchen staff & servers to participate in staff meetings and resolve service, product and personnel issues.
Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Grilled and deep fried various foods, including meats, potatoes and fish.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
Completed all assigned prep work.
Routinely partnered with other staff members to complete daily tasks to maintain cleanliness.
Instructed trainee in preparation of garnishes, dressings and side dishes.
Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
Wiped and sanitized various kitchen surfaces using specific cleaning supplies.
Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Backed up kitchen and wait staff team members during heavy work periods to maximize team coverage.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Replaced clean utensils in storage bins, enabling servers to grab forks, knives and spoons quickly.
Studied methods of coworkers, successfully learning skills such as temperatures & cook times.
Built customer loyalty by providing sparkling clean dishes and helping Kitchen staff with special requests.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
Assisted upon dishwashing completion and during peak meal times.
Interacted effectively with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
Garnished and arranged dishes into creative presentations.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Developed great team spirit with other personnel by pitching in and helping with task completion.
Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
Replenished food items from inventory and rotated ingredients to use oldest products first.
Collaborated to maintain timely food preparation goals.
Prepared bakery and specialty products such as bagels, breads and pastries.
Developed processes to streamline food-preparation and presentation tasks, recommending changes as necessary to boost food-cost savings.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Oversaw handling of special-order items, including decorated cakes, cupcakes, tarts and pastries.
Frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries and cookies.
Moved food and supply items from delivery trucks to storage by unloading and organizing.
Regulated oven, broiler and roaster operations for cooking at correct temperatures.
Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.

January 2015 to June 2017

Chuck E. Cheese'sCity , STATEParty Planner, Ambassador of Fun, Cashier, Cook

Assisted with purchases, locating items and signing up for rewards programs.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
Inspected items for damage and obtained replacements for customers.
Made recommendations to manager & inventory staff members regarding future food and equipment purchases to maintain product effectiveness.
Guided potential customers through signup and registration processes to deliver smooth onboarding.
Monitored sales events, added new merchandise and rang up purchases.
Placed frequently used food in proper storage containers and placed perishable items in refrigerator.
Trained new team members in cash register operation, stock procedures and customer service.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Assisted with completing end-of-day counts and securing funds to prevent loss or theft.
Received payments for parties/CEC services and issued receipts.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Learned roles of other departments to provide coverage and keep store operational.
Operated cash register, collected payments and provided accurate change.
Welcomed customers, offering assistance to help find necessary store items.
Achieved sales goals by implementing targeted selling strategies.
Trained new employees in cashiering procedures, offering assistance in resolving multi issues.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Assisted with daily opening and closing tasks to maintain clean, neat and organized store.
Replenished food items from inventory and rotated ingredients to use oldest products first.
Collaborated closely with staff meetings and resolve service, product and personnel issues.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Collaborated with kitchen & staff to maintain timely food preparation goals.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Helped customers find specific products, answered questions and offered product advice.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
Properly verified customer identification for alcohol or tobacco purchases.
Liaised with partner venues to manage events and deliver on key metrics.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Assisted customers with account updates, new service additions and promotional offers.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Interacted effectively with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
Resolved issues regarding customer complaints and escalated worsening concerns if in my control & everyone's safety.
Processed numerous transactions per day with exceptional accuracy.
Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
Increased sales by suggesting specific purchases to customers.
Frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries and cookies.

Resume Overview

School Attended

Wallenpaupack Area High School
Fortis Institute - Scranton

Job Titles Held:

Banquet Server
Server, Cook, Dishwasher
Party Planner, Ambassador of Fun, Cashier, Cook

Degrees

High School Diploma
Some College (No Degree)

Banquet Server Resume Example

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