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Banquet Server Resume Example

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BANQUET SERVER
Education and Training
2010
Wallenpaupack Area High School
City, State
High School Diploma
Fortis Institute - Scranton
City, StateSome College (No Degree)
Summary

Enthusiastic team player, comfortable working in fast-paced settings. I have 10+ years of employment experience in efficient sales & customer service, with expert navigation of congested workspaces to maintain customer & employee satisfaction. I am proactive for maintaining polite and professional demeanor even under stress, proficient in managing conversational flow and diffusing difficult customer situations with intentions of maximizing customer retention opportunities. I am highly successful at multitasking & preforming all opening and closing duties.

Skills
  • Accuracy
  • Adaptability
  • Collaboration
  • Continual Learning
  • Dependability
  • Detail Orientation
  • Displaying a Positive Outlook
  • Following Directions
  • Friendly Interactive Style
  • Multitasking
  • Organizational Skills
  • Prioritizing Tasks
  • Problem Solving
  • Stress Management
  • Teamwork
  • Time Management
  • Verbal Communication
  • Working Quickly
Experience
March 2018 to July 2019
Company NameCity, StateBanquet Server
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Carried appetizer and drink trays around banquet & wedding events, maneuvering around guests and furniture without spilling.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Set up for events with up to 200+ attendees, preparing serving and appetizer trays and setting tables.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Collaborated with kitchen staff to maintain efficiency in food delivery, adapting service based on customer requests and kitchen readiness.
  • Calculated charges, issued table checks and collected payments from customers.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Verified food tray contents and transported each from kitchen to banquet hall.
  • Educated guests on meals during banquet & wedding events, answering questions and bringing special orders.
March 2018 to March 2019
Company NameCity, StateServer, Cook, Dishwasher
  • Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation staff stay focused on customer orders.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Unboxed, stored and organized incoming kitchen supplies with every delivery.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Coordinated with staff members to ensure prompt, efficient & satisfactory food orders daily, while organizing timely deliveries to each table.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink.
  • Organized clean utensils in storage bins for servers to access easily.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maintained assigned areas to keep organized and clean to reduce accidents and sanitization.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Carried out various kitchen maintenance tasks to provide constant safety and keep updated health codes.
  • Collaborated closely with manager, Chef's, kitchen staff & servers to participate in staff meetings and resolve service, product and personnel issues.
  • Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Grilled and deep fried various foods, including meats, potatoes and fish.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
  • Completed all assigned prep work.
  • Routinely partnered with other staff members to complete daily tasks to maintain cleanliness.
  • Instructed trainee in preparation of garnishes, dressings and side dishes.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
  • Wiped and sanitized various kitchen surfaces using specific cleaning supplies.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Backed up kitchen and wait staff team members during heavy work periods to maximize team coverage.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Replaced clean utensils in storage bins, enabling servers to grab forks, knives and spoons quickly.
  • Studied methods of coworkers, successfully learning skills such as temperatures & cook times.
  • Built customer loyalty by providing sparkling clean dishes and helping Kitchen staff with special requests.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
  • Assisted upon dishwashing completion and during peak meal times.
  • Interacted effectively with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
  • Garnished and arranged dishes into creative presentations.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
  • Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
  • Replenished food items from inventory and rotated ingredients to use oldest products first.
  • Collaborated to maintain timely food preparation goals.
  • Prepared bakery and specialty products such as bagels, breads and pastries.
  • Developed processes to streamline food-preparation and presentation tasks, recommending changes as necessary to boost food-cost savings.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Oversaw handling of special-order items, including decorated cakes, cupcakes, tarts and pastries.
  • Frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries and cookies.
  • Moved food and supply items from delivery trucks to storage by unloading and organizing.
  • Regulated oven, broiler and roaster operations for cooking at correct temperatures.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
January 2015 to June 2017
Company NameCity, StateParty Planner, Ambassador of Fun, Cashier, Cook
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Inspected items for damage and obtained replacements for customers.
  • Made recommendations to manager & inventory staff members regarding future food and equipment purchases to maintain product effectiveness.
  • Guided potential customers through signup and registration processes to deliver smooth onboarding.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Placed frequently used food in proper storage containers and placed perishable items in refrigerator.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Assisted with completing end-of-day counts and securing funds to prevent loss or theft.
  • Received payments for parties/CEC services and issued receipts.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Operated cash register, collected payments and provided accurate change.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Achieved sales goals by implementing targeted selling strategies.
  • Trained new employees in cashiering procedures, offering assistance in resolving multi issues.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Assisted with daily opening and closing tasks to maintain clean, neat and organized store.
  • Replenished food items from inventory and rotated ingredients to use oldest products first.
  • Collaborated closely with staff meetings and resolve service, product and personnel issues.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Collaborated with kitchen & staff to maintain timely food preparation goals.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Helped customers find specific products, answered questions and offered product advice.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Liaised with partner venues to manage events and deliver on key metrics.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Maintained safe operations of foodprep equipment to reduce complications and retain safety procedures.
  • Interacted effectively with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
  • Resolved issues regarding customer complaints and escalated worsening concerns if in my control & everyone's safety.
  • Processed numerous transactions per day with exceptional accuracy.
  • Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
  • Increased sales by suggesting specific purchases to customers.
  • Frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries and cookies.
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Resume Overview

School Attended

  • Wallenpaupack Area High School
  • Fortis Institute - Scranton

Job Titles Held:

  • Banquet Server
  • Server, Cook, Dishwasher
  • Party Planner, Ambassador of Fun, Cashier, Cook

Degrees

  • High School Diploma
    Some College (No Degree)

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