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Banquet Server Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Friendly and courteous Guest Relations Agent seeks employment with a boutique hotel. Consistently delivers first-rate service in a fast-paced professional environment. Fosters positive relationships with guests to promote customer loyalty.
Skills
  • Guest services
  • Reservations and booking system experience
  • Service-oriented
  • Budgeting and cost control
  • Luxury guest services


  • Adaptability and responsiveness
  • Special events planning
  • Staff training
  • Catering
  • General housekeeping
  • Courteous and helpful
Work History
2017 to Current Banquet Server Moonrise Hotel | Saint Louis, MO,

Work in upscale hotels, convention centers, events, country clubs and banquet facilities.

Responsible for the setup, service and tear down of meetings and events hosted for members and clients.

Participate in room setup and tear down in accordance with event standards and needs.

Provide menu, plated, butler and buffet style service according to event needs.

Maintain tables by clearing plates, replenishing drinks and ensuring guest satisfaction.

Replenish buffets, food and beverage stations, and snack breaks in timely manner.

Maintain cleanliness and organization of event rooms, bus stations, side stations and kitchen.

Serve alcoholic and non-alcoholic beverages in accordance with Federal, State, Local and Club regulations.

Communicate with management team members and kitchen staff to ensure prompt and efficient service.

Stock glasses, silverware and related supplies and complete other duties as assigned.

Expedite food according to meal request and work as a team member to best accommodate guests.

06/2015 to 06/2016 Serv Safe Food Protection Manager Certification Program Silverspot Cinemas | Naples, FL,

Serv Safe Food Protection Manager Certification Program accredited by the American National Standards Institute.

Acquired a strong knowledge of hotel and hospitality management such as supervision, discipline, scheduling, training, accounting and marketing.

Consistently recognized for excellent interpersonal skills and strong ability to work under pressure.

Worked efficiently under limited supervision and in a cohesive team environment.

Characterized as a very reliable person.

1991 to 1993 Guest Relations Silverspot Cinemas | Brookfield, WI,
  • Recruited and trained 10 new members of the guest service team.
  • Greeted and welcomed all hotel guests with a smile.
  • Processed 15 reservations per shift.
  • Accommodated guests’ requests for room service and extended stay.
  • Increased hotel revenue, profits and market share through upselling.
  • Executed an average of 30 prompt wake-up calls each morning.
  • Processed 35 telephone and walk-in reservations per shift.
1989 to 1991 Guest Relations Chesapeake Resort | City, STATE,
  • Reviewed account information and charges with guests during check-out.
  • Collaborated with maintenance and housekeeping to expedite customer requests.
  • Resolved service-related problems in a timely manner.
  • Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette.
  • Made and confirmed reservations.
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Verified customers' credit and established how the customer would pay for the accommodation.
  • Computed bills, collected payments and made change for guests.
Education
Expected in 2016 Serv Safe Food Protection Manager Certification | ManageFirst Program associated by the National Restaurant Association Educational NRAEF with the University of Florida/IFAS Extension Course Serv Safe Food Protection Manager Certification, Coleman, FL GPA:
Certifications

Serv Safe Food Protection Manager Certification accredited by the American National Standards Institute.

ManageFirst Program associated by the National Restaurant Association Educational Foundation (NRAEF) with the University of Florida/IFAS Extension Course

Additional Information
  • Hotel dining and catering professional versed in guest services food and beverage operations. Experienced in large scale events, as well as intimate gourmet dining and afternoon tea services.
  • Highly effective server professional at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player.
  • Guest Relations Agent bringing a strong work ethic, interpersonal skills and customer service expertise. Fluent in English and Spanish.
  • Focused individual bringing a strong work ethic, interpersonal skills and customer service expertise. 

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Resume Overview

School Attended
  • Serv Safe Food Protection Manager Certification
Job Titles Held:
  • Banquet Server
  • Serv Safe Food Protection Manager Certification Program
  • Guest Relations
  • Guest Relations
Degrees
  • Serv Safe Food Protection Manager Certification