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banquet server resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Time Management
  • Flexible Schedule
  • Clear Verbal and Written Communication
  • Professional and Courteous
  • Customer Service
  • Service-Oriented
  • Conflict Resolution
  • Punctual and Reliable
  • Team Collaboration
  • Active Listening
  • Critical Thinking
  • Decision Making
  • Regulatory Compliance
  • Attention to Detail

Experience
11/2022 to Current
Banquet Server The Galt House Hotel Louisville, KY,
  • Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
  • Removed and replaced dirty dishes and utensils to maintain table settings.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Adhered to sanitation and safety policies, protecting establishment and patrons.
  • Greeted arriving guests and escorted each to assigned tables, and answered questions about events.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
04/2022 to 12/2022
Server Cedar Fair Entertainment Company New Braunfels, TX,
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Promoted desserts, and specialty drinks to optimize sales.
  • Operated POS terminals.
  • Stocked service areas with supplies during slow periods.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Checked with members to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Served food and beverages to members and confirmed complete orders.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming members.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Addressed complaints to kitchen staff and served replacement items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Served food and beverages to members and immediately remedied issues with orders.
  • Provided exceptional service to high volume of daily members.
  • Greeted members, answered questions and recommended specials to increase profits.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with members to determine satisfaction with meals, promptly taking action to correct problems.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
05/2014 to 02/2019
Server/Barback Carter's, Inc. Cabazon, CA,
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Trained new employees to perform duties.
  • Prepared checks, itemizing total meal costs and taxes.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Served food and beverages to members and confirmed complete orders.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming members.
  • Addressed complaints to kitchen staff and served replacement items.
  • Provided exceptional service to high volume of daily members.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Stocked server areas with supplies before, during and after shifts.
  • Stocked service stations with ice, napkins and straws.
  • Resolved member complaints to maintain complete customer satisfaction.
  • Transmitted orders to bar and kitchen staff by recording members choices on POS system or notepad.
  • Shared thorough knowledge of menu items and cooking methods with members and guests.
  • Addressed concerns quickly to improve members experience and escalated issues to management for resolution when necessary.
  • Served food to over 80 customers per shift.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Replenished bar glasses, garnishes and condiments.
  • Sliced and pitted fruit used to garnish drinks.
  • Filled and served various beverages for customers.
  • Poured drinks using standard pour according to specifications.
  • Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
  • Maintained spotless, well-stocked bar organized and ready for customer demands.
  • Effectively multitasked within fast-paced environment.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Greeted members and guests with friendliness and professionalism.
09/2016 to 02/2017
Seasonal Sales Associate Target City, STATE,
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Worked with fellow sales team members to achieve group targets.
  • Assessed customer needs to provide assistance and information on product features.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Used technology resources to assist customers in locating and selecting items.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Answered incoming telephone calls to provide store, products and services information.
  • Developed trusting relationships with customers by making personal connections.
  • Increased purchase amounts by cross-selling with similar products.
  • Collected payments and provided accurate change.
  • Adhered to company initiatives and achieved established goals.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Processed refunds for worn, damaged and broken merchandise.
  • Operated cash register to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
Education and Training
Expected in 06/2018 to to
High School Diploma:
North Penn Senior High School - Lansdale, PA
GPA:
Certifications
  • Florida DHS All-Lines Adjuster License - 2023

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Resume Overview

School Attended

  • North Penn Senior High School

Job Titles Held:

  • Banquet Server
  • Server
  • Server/Barback
  • Seasonal Sales Associate

Degrees

  • High School Diploma

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