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Banquet Server Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Attentive Banquet Server with [Number] years of serving experience. Always polite and professional with patrons and co-workers even in stressful situations. Cheerful [Job Title] offering [Number] years of experience in fast-paced service industry settings. Skillfully promoted customer comfort and enhanced experiences by answering questions and responding to concerns. Efficiently maintained service standards and followed safe service regulations. Always ready to help team members by taking on additional tasks. Versatile [Job Title] possessing [Number] years bartending and waitstaff experience. Effective coordinator of service efforts for settings ranging from fast-paced banquet events to casual dining rooms. Organized preparer of structured service and work plans, balancing needs of patrons and team members. Hard-working, high energy server with passion for ensuring customer satisfaction. Over [Number] years in food service industry specializing in customer service. Known for great reliability and attention to detail. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills
  • PBX hotel operator
  • Ability to multi task and work in fast paced environment
  • Always Willing to learn and the ability to learn quikly
  • Abilty to work on my own and as part of a team
  • Strong telephone etiquette
  • Problem resolution
  • Menu presentation
  • Customer needs anticipation
  • Read and understand BEO
  • Lift heavy objects such as large tables chairs dividing walls and buffet table
  • Problem-solving skill
  • Basic understanding of telephone switchboard and PBX equipment and system
  • Excellent communication and customer service skills
  • Ability to multitask while attaining high level of attention to detail
  • Front desk operations
  • Organization
  • Tableside service
  • Food station setup
  • Handle calls and high critical stressful situations with calm and professional and helpful demeanor
  • Work independently with professionalism while focus on quality and customer service
  • Attention to detail
Work History
12/2012 to Current Banquet Server Celebration Hotel Ltd | Celebration, FL,
  • Answered guest questions about events and food services during events.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages on buffet tables and drink stations for Breakfast, Lunch and Dinner and or Breaks to meet contract specifications and level of event formality.
  • Prepare tables for meals, including setting up items such as linens, silverware and glassware.
  • Arranged linens and table settings according to seating plan and event theme.
  • Roll silverware, set up food stations and set up dining area to prepare for the next shift or for large parties
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Checked on tables and drink needs while refilling water glasses and bringing supplies to guest.
11/2017 to 06/2018 Banquet Server Celebration Hotel Ltd | Charleston, SC,
  • Answered guest questions about events and food services during events.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages on buffet tables and drink stations for Breakfast, Lunch and Dinner and or Breaks to meet contract specifications and level of event formality.
  • Prepare tables for meals, including setting up items such as linens, silverware and glassware.
  • Arranged linens and table settings according to seating plan and event theme.
  • Roll silverware, set up food stations and set up dining area to prepare for the next shift or for large parties
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Checked on tables and drink needs while refilling water glasses and bringing supplies to guest.
06/2016 to 06/2018 Banquet Server Celebration Hotel Ltd | Birmingham, AL,
  • Provided friendly, courteous service to create memorable moments for guests.
  • Answered guest questions about events and food services during events.
  • Stayed up-to-date on BEO and menu changes to offer current and accurate information
  • Presented food and beverages on buffet tables and drink stations for Breakfast, Lunch and Dinner and or Breaks to meet contract specifications and level of event formality.
  • Prepare tables for meals, including setting up items such as linens, silverware and glassware.
  • Arranged linens and table settings according to seating plan and event theme.
  • Roll silverware, set up food stations and set up dining area to prepare for the next shift or for large parties
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Checked on tables and drink needs while refilling water glasses and bringing supplies to guest.
09/2010 to 01/2013 Waitress Hilton Worldwide | Clearwater, FL,
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select their meals
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs And take action to correct any problems
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customer
  • Upsold alcohol And restaurant specialty items (merchandise) to increase overall sales and exceed targets.
  • Bussed and reset tables , working efficiently to keep dining room and work areas clean.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Education
Expected in 08/2010 High School Diploma | Hialeah-Miami Lakes Senior High School, Hialeah, FL GPA:
  • Member of DECA
Expected in | Hillsborough Community College, Tampa, FL GPA:
  • Majored in Hospitality and Tourism Management

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Resume Strength

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  • Personalization
  • Target Job

Resume Overview

School Attended
  • Hialeah-Miami Lakes Senior High School
  • Hillsborough Community College
Job Titles Held:
  • Banquet Server
  • Banquet Server
  • Banquet Server
  • Waitress
Degrees
  • High School Diploma

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