Outgoing Manager offering extensive knowledge of hospitality etiquette, food & beverage management and superior customer service.Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.
High-energy Natural leader focused on motivating cross-functional teams. Committed to excellence in service.
Awarded "Outstanding Employee" in 2013 Double Tree by Hilton.
Leader of 1st Quarter 2013 & Manager of the Year 2013 in Double tree by Hilton.
Leader of the Quarter (2000) & Employee of the month (1998) in Marriott International Member of American Hotel & Lodging Association. Reduced number of guest complaints by 90 percent.
Member of American Hotel & Lodging Association.
Reduced number of guest complaints by 90 percent.
Hospitality Sales and Meeting Management Certificate 1992 (Hotel and Motel Management)
Coursework in Culinary Management and Food and Beverage Operations.
Coursework in Accounting, Financial Management and Event Planning
Graduated Summa Cum Laude
Coursework in Travel and Tourism
Certified Food and Beverage Executive (CFBE)
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