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banquet captain resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Meticulous Banquet Captain bringing in-depth knowledge of event logistics coordination and revenue assessment. Eager to apply a proven history of cultivating client loyalty and satisfaction to resort and conference operations.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Motivated employee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Outgoing server with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.

Skills
  • Staff Leadership
  • Health Code Compliance
  • Anticipating Problems
  • Fire Safety Regulations
  • Guest Seating Arrangements
  • Portioning
  • Vendor Relationships
  • Menu Memorization
  • Guest Satisfaction
  • Hospitality Management
  • Team Player
  • Warm and Friendly
Education
Florida Atlantic University Boca Raton, FL Expected in 06/2012 Associate of Arts : - GPA :
Work History
Loews Hotels - Banquet Captain
Rosemont, IL, 02/2021 - 09/2022
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Supervised and mentored kitchen and serving staff.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
  • Directed and managed banquet functions for 15-180 -person events.
  • Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.
Volunteers Of America - Server
Charleston, SC, 02/2013 - 05/2020
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Inspected dishes and utensils for cleanliness.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
Fred Astaire Dance Studios - Math and Reading Specialist
Tarrytown, NY, 12/2010 - 02/2013
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Performed assessments and analyzed results to spot students in need of further help.
  • Provided appropriate learning materials for students.
  • Worked with students in classrooms or home environments to provide educational support.
  • Identified learning needs and implemented fun and engaging learning activities to help students advance.
  • Drilled students on subject matter and used flashcards and writing techniques to improve recall.
  • Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style..
Pro Am Dance Studio - Dance Instructor
City, STATE, 06/2007 - 08/2010
  • Planned and oversaw group, couples and individual dance performances.
  • Assisted with coordination and administration of complete dance program.
  • Adhered to studio guidelines and legal requirements.
  • Developed and executed marketing plans to increase studio business.
  • Managed supply inventory and maintained facility equipment in good working order.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Planned, prepared and delivered lesson plans introducing students to dance techniques and ballet positions.
  • Planned routines for recitals and performances.

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Resume Overview

School Attended

  • Florida Atlantic University

Job Titles Held:

  • Banquet Captain
  • Server
  • Math and Reading Specialist
  • Dance Instructor

Degrees

  • Associate of Arts

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