Banking Operations Specialist Resume Example

BRANCH - Bank Teller/Receptionist

• Greet and welcome guest in person or over the telephone and assure they are promptly attended by the account officer they are meeting with.
• Maintain the logs for visitor(s), tracking number(s) and check(s).
• Receive daily incoming correspondence, sort and deliver to addressee.
• Deactivate alarm for main vault while opening branch and activate alarm after closing main vault.
• Answer telephone, take and relay messages and transfer phone calls accordingly.
• Comply with procedures, rules and regulations on clean desk policy.
• Process safe cash/or check deposits, withdrawals and merchants while reviewing transaction with extreme attention to details.
• Issue official checks and/or counter checks while conducting OFAC on payees.
• Process foreign exchange for clients needing euros or brazilian reales.
• Open new domestic and off shore accounts approved by compliance.
• Process maintenance to accounts such as alert messages, restrictions, undeliverable mail, title changes, account types, account officer codes, withholding status or dates following the proper polices, procedures and approvals.
• Order cash, foreign currency and checkbooks.
• Arranging daily work folders upon completion of daily reports such as daily reconciliations, cash transactions, CTR's and POD's.

IMAGING - Imaging Specialist

• Sort and/or prepare hard copy records for scanning with proper cover sheets.
• Scan Hardcopy files to electronic images.
• Assure the quality of the image and the quantity of the documents are accurate.
• Perform work at an established production rate while ensuring time sensitive items are being completed and processed by deadlines.
• Release information in accordance with established polices and procedures and regulatory requirements.
• Prepare boxes for placement of scanned documents in accordance with process for offsite pick up.
• File in accordance to retention requirements.

JACK HENRY DEPT. - Information Processing Specialist

• Responsible for researching more complex questions and transactions that can not be resolved within minutes, frequent interaction with internal lead and supervisory staff.
• Ensures that deadlines are met on a daily basis.
• Answer questions for branches and department employees
• Reviews items and reports quality issues to appropriate levels.
• Verify balances, create batches, place holds, place credits and/or debits, reverse or delete transactions on USD or foreign accounts in accordance to policy and procedures.
• Process ACH incoming, outgoing and origination files.
• Process bank expense invoices received by accounts payable department.

WIRE DEPARTMENT - Wire Processing / Investigations Specialist

• Receives, reviews and process outgoing wire instructions received following strict verification process in accordance with policy. Inputs instructions into system and initiates corrective action if needed.
• Assist account officers or internaldepartments with questions related to wire transfers. Provide first level support for any wire issue and escalate issue if deemed necessary.
• Notify account officers or internal departments of any incoming wire transfers.
• Received swift messages and responded accordingly following proper polices and procedures.
• Create a library of outgoing wire templates for daily funding.
• Perform wire transfer investigations for USD and foreign currency and properly logged.
• GL Reconcilement, while executing batch transaction entries as needed for domestic and foreign wires and fees. Ensure all funds are properly accounted for by balancing the wire system at opening and closing balancing the wire proceeds general ledger account.
• Establish relationships with banks via swift as needed.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.