I began with Bank of America in 1992 as a PT teller. I have spent the past 15 years, learning and growing with the company.
For the past 8 -9 years, I have been in a Banking Center Manager role. Some of my duties include:
Act as the GM of the banking center by:
Lead and coach associates to perform at/above goals set by the company
Ensure operational excellence within the workplace
Provide great customer experience
Conduct performance assessments
Lead a team of associates to meet/exceed sales goals
Ensure customer privacy
Reconcile documents to various reports
Monitor performance daily, and create action plan depending on where any gaps may be
Conduct associate observations
Basic office duties
Monitor and manage associates' time worked
Work directly with other departments within the bank
Seek out opportunities to help customers
Ensure delight with problem handling
Monitor and/or conduct training of the team
Ensure safety protocol is adhered to at all times
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