- Actively recruited and oversee training for all new branch employees for the center and the market
- develop branch business plan with CMM for maximum profitability and effectiveness
- implement annual performance merit appraisals for all branch staff
- coach associates and specialists to proficiency and productivity, in compliance with regulations and policy, through observation and providing actionable feedback
Delight customers and exceed customer satisfaction goals.
Responsible for operational excellence, training, and compliance.
Partner with Teller Operations Specialist to ensure overall excellence in operational, risk, and compliance.
Create workforce stability by cultivating an engaged, spirited, and well coach team.
Schedule teller and other banking center resources to ensure appropriate coverage to meet banking center goals.
Microsoft Office, Windows 98, Windows XP, Vista
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