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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Hands-on Customer Service Manager effective in motivating others to reach their optimum potential.
Skills
  • Strong customer relations
  • Customer-oriented
  • Completed telephone training seminar
  • Customer service award
  • Multi-line phone operation proficiency
  • Skilled in call center operations
  • Strong client relations
  • Proficient in cash management
  • MS Windows proficient
  • Credit card processing
  • Multi-line phone talent
  • Medical terminology knowledge
Work History
Banking, 09/2013 to Current
Mohawk IndustriesUsa West Columbia Sc Ssc #216, SC,
  • Assessed clients' financial situations to develop strategic financial planning solutions.
  • Collaborated with the compliance department to eliminate procedural errors and margin breaks.

Customer service rep, 09/2007 to 09/2013
Five Points HealthcareJacksonville, FL,
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Managed high call volume with tact and professionalism.
  • Met or exceeded service and quality standards every review period.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Accurately documented, researched and resolved customer service issues.

Cna, 06/2005 to 08/2007
Woodley ManorCity, STATE,
  • Assessed patients and documented their medical histories.
  • Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.
  • Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
  • Performed monthly inventory and maintained office and medical supply counts.

Education
Certificate: Medcial, Expected in 2005
Easter seal of montgomey - East south blvd. Montgomery, al 36116
GPA:

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87Good

Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Easter seal of montgomey
Job Titles Held:
  • Banking
  • Customer service rep
  • Cna
Degrees
  • Certificate

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