Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Hands-on Customer Service Manager effective in motivating others to reach their optimum potential.
Strong customer relations
Completed telephone training seminar
Customer service award
Multi-line phone operation proficiency
Skilled in call center operations
Strong client relations
Proficient in cash management
MS Windows proficient
Credit card processing
Multi-line phone talent
Medical terminology knowledge
October 2013-CurrentBanking | Hancoc bank | 100 capital commerce blvd. Montgomery, Alabama 36117
Assessed clients' financial situations to develop strategic financial planning solutions.
Collaborated with the compliance department to eliminate procedural errors and margin breaks.
October 2007-October 2013Customer service rep | Nco | 3341 executive parkway montgomery, albama 36116
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Managed high call volume with tact and professionalism.
Met or exceeded service and quality standards every review period.
Identified chronic customer issues by creating and maintaining customer complaint log.
Accurately documented, researched and resolved customer service issues.