I'm a 4th semester Chemistry student from the Colombian Nation University, seeking for a full time job. I have good interpersonal skills, I'm a great worker under pressure, a team player. I have experience of working with financial institutions and with customer service.
Spanish Fluency (translate)
Word, Excel, PowerPoint
Computer Software & Application Knowledge
Strong Work Ethic
Names: Andrea Marcela
Last name: Campos Villarraga
Birthplace: Bogota, Colombia.
01/2016 to 02/2017
BankerScotiabank － CanadaIn this job I was in charge of helping and advising customers with day to day banking inquiries, as providing balance, reviewing transnational history, reporting fraudulent transactions, making transfers between accounts, etc.
01/2014 to 01/2015
Bilingual at&t wireless customer service, I was in charged on this job to solve billing questions, to make device troubleshooting, payments, adjustments and to answer general questions.
01/2012 to 01/2014
Sutherland Global Services
Bilingual agent from at&t uverse customer care and sales.
In this job I was in charged to solve billing issues, answer account questions and offer company's products by identifying customer needs, I also provided floor support to teach new agents to provide outstanding customer service.
02/2011 to 02/2012
Bilingual sales and retentions agent from at&t services, my main tasks in this job were to retain unsatisfied customers by identifying the root of their concerns and to make sure that all customers were receiving the best value for their services.
Bilingual Agent Bilateral (2010): Customer care agent for the prepaid telephony companies Tracfone wireless, Net10, Straight talk and Safelink wireless.
In this job I was in charged to resolve the customer's inconveniences as celphone's activations and reactivation, card refills and technical problems.
In this job I have learned to deal with North American customers and with their needs.
Merchandising Manager's Assistant for Faber-Castell (2008): I supported all over the country the advertising activities in schools and stores.
Also I supervised the marketing workers in Bogota.
Direct boss: Dora Ines Nova (Manager).
- PreTOFEL English My WayLos Andes University Sor Teresa Valse School
- Advanced English II Sena
- English program, English My Way
- Gastronomy course. Instituto Colombiano de Aprend. Bogota, Colombia December from
- Marine invertebrates' course.Los Andes University － San Andr�sColombia
advertising, billing, customer service, Customer care, English II, English, marketing, Merchandising, receiving, sales, telephony, troubleshooting
- PreTOFEL English My Way - Advanced English II Sena - English program, English My Way - Gastronomy course. Instituto Colombiano de Aprend. Bogota, Colombia December from - Marine invertebrates' course.
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