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Bank Teller Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Familiar with diverse banking and investment products, including deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.

Skills
  • Deposit and withdrawal management
  • Currency packaging
  • Transaction processing
  • Cash counting
  • Upselling skills
  • Regulatory Compliance
  • Account updating
  • Customer relationship development
  • Night and safe deposit procedures
  • Cash Handling
  • Business Development
  • NCR Cash recycler
  • Compliance, banking laws and regulations
  • Strong account analysis skills
  • Relationship building and management
  • Rapid 10-key data entry
  • Accounting systems and software
  • Consumer banking specialist
Education
Friends University Wichita, KS Expected in Bachelor of Business Administration : Business Administration And Management - GPA :

Still Attending

Cowley County Community College Arkansas City, KS, Expected in 05/2017 Associate of Business Administration : Business Administration - GPA :
Cedar Vale Memorial High School Cedar Vale, KS, Expected in 05/2016 Diploma : - GPA :
Work History
Truist Financial Corporation - Bank Teller
Greenwich, CT, 10/2018 - 04/2020
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Placed orders for customer checks and verified starting numbers.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Counted and packaged currency and coins.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Reconciled cash drawer and resolved discrepancies.
  • Provided customer records on demand, including account statements and copies of checks.
Freedom Mortgage - Clerical Assistant
Rancho Cucamonga, CA, 04/2018 - 10/2018
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Reviewed time sheets, prepared attendance reports and processed payroll for office staff.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy.
  • Completed accurate and efficient AP/AR actions and resolved discrepancies to maintain compliant accounts.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Set up offices and put together all HR documentation for new staff members.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Composed sensitive, confidential reports and documentation.
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions.
  • Mentored, trained and supported new staff members in office policies and procedures.
  • Monitored shipments and mailing procedures to effectively distribute or file mail and solve shipment issues.
  • Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Assisted clients with using library catalogs and software, providing training and answering questions.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Supervised and trained interns and created job manuals for support staff.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed records and data transfer, ensuring traceability and improving operations through automated systems.
  • Received and routed business correspondence to correct departments and staff members.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Maintained staff directory and company policy handbook for human resources department.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Executed record filing system to improve document organization and management.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Offered departmental administrative support.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Maintained staff directory and company policy handbook for human resources department.
Equinix, Inc. - Sales Support Associate
Myrtle Point, OR, 02/2017 - 12/2017
  • Answered questions regarding seller inventory, shipping, payments and buyer complaints.
  • Issued credits for contested returns, shipping fees and damaged merchandise.
  • Provided seller support on refunds, posted feedback and policy changes.
  • Demonstrated computer skills for data entry and answered broad variety of e-commerce inquiries.
  • Liaised between corporate decision-makers and sellers on issues involving fees, prohibited items and gating.
  • Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
  • Advocated for sellers and provided feedback to enhance selling process for overall improvements.
  • Adhered to quality and time-sensitive call center metrics when answering inbound phone and chat correspondence from platform sellers.
  • Assisted sellers with platform requirements for renewals and upgrades.
  • Displayed flexibility and ability to adapt to quarterly policy changes and database re-organization.
  • Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Educated customers on promotions to enhance sales.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained organized checkout area and swept floors and emptied trash cans.
  • Assisted customers by answering questions and fulfilling requests.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Maintained organized checkout area and swept floors and emptied trash cans.
Barrett Business Services - Bookkeeper
Ogden, UT, 10/2012 - 06/2016
  • Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
  • Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Reduced liabilities by accurately managing tax statements, mailings, journal entries, payments and transfers.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Analyzed financial data derived from multiple reporting systems to develop recommendations for operational and performance improvements.
  • Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.
  • Supported operations by communicating with customers, filing documents and managing data.
  • Proactively identified all accounting errors by developing cross-referencing databases.
  • Delivered human resources financial support by certifying and processing payroll, completing deposits, performing pay adjustments and promptly distributing checks.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Managed and responded to all correspondence and inquiries from customers and vendors.
  • Entered figures using 10-key calculator to compute data quickly.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Communicated with customers to identify and resolve outstanding payments.
  • Implemented new accounting processes to decrease spending and work flow downtime.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Contributed to development of office operations manual and improved accounting procedures by implementing accounting databases and software.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Verified accurate recordkeeping processes, effectively reducing financial inconsistencies.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Analyzed figures, postings and documents to maintain accounting program accuracy.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Reviewed account discrepancies and proposed courses of action to minimize losses.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping.
  • Answered all customer questions and concerns and sought through outstanding payment accounts to resolution.
  • Maximized client loyalty and satisfaction with prompt, thorough and timely resolutions.
  • Matched purchase orders with invoices and recorded necessary information.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Provided outstanding customer service by quickly and professionally handling issues.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
  • Minimized financial risks, liabilities and worker's compensation claims by coordinating corrective actions.

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Resume Overview

School Attended
  • Friends University
  • Cowley County Community College
  • Cedar Vale Memorial High School
Job Titles Held:
  • Bank Teller
  • Clerical Assistant
  • Sales Support Associate
  • Bookkeeper
Degrees
  • Bachelor of Business Administration
  • Associate of Business Administration
  • Diploma