Focused on customer service: quickly and effectively solved customer challenges while helping them find the right solutions for their banking needs. Made sure the customer felt at ease and appreciated by their banking facility, provided accurate & appropriate information to customer inquiries. Trained fellow team members on how to improve customer service interactions, maintained up to date records & reports at all times to ensure accurate auditing; led document audits, regularly exceeding audit interview expectations. Created & maintained team break/lunch schedules. Qualified bank teller with 2 plus years in fast-paced customer service and call center environments. Personable and professional under pressure.
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