Retail professional who is detail-oriented and excels in fast-paced environments. Extensive experience in customer service, merchandising, and cash handling. Working towards gaining experience in major related field to enhance experience and apply towards career goals. Eager to join a dynamic team that rewards initiative and high quality service.
Dedicated team player
Excellent communication skills
Customer service oriented
Works well under pressure
Microsoft Word, Excel and PowerPoint
Bank Teller Chula Vista, CAJPMorgan Chase/Apr 2018 to Current
Maintained and balanced cash drawer.
Processed transactions efficiently in accordance with established policies and procedures.
Efficiently operate computer software used to perform daily duties.
Daily operations with check cashing, deposits, withdrawals, and foreign exchange.
Handled currency that met the minimum value of $40,000 a day.
Tactfully recommended bank products that met a customers precise needs.
Sales Associate Daly City, CAMobile One LLC/Apr 2016 to Jun 2017
Performed opening/closing tasks creating deposits and balancing tills for the day.
Made copies of important documents for company and customer records.
Right-fitting customers to make sure they were satisfied with their purchase.
Up-selling was one of the main focuses while trying to meet monthly goals.
Solved many customer complaints regarding service/bill problems.
Operated incoming and outgoing calls in an excellent telephone manner.
Reviewed policies and disclosures of contracts with customers due at signing.
Sales Associate San Ysidro, CAAgaci/May 2015 to Aug 2015
Responded to telephone and in-person requests for information.
Collected and processed payments.
Resolved customer concerns promptly to maintain satisfaction.
Stocked shelves and supplies and organized displays.
Met day-to-day sales goals and priorities.
Office Aide San Diego, CASouthwest High School/Jul 2014 to Jun 2015
Organized student itineraries using excel sheets.
Created flyers for important school events.
Ordered supplies and maintained office stationery.
Supervised other students in office and helped them with any questions/needs.
Organized incoming and outgoing mail.
Maintained utmost discretion when dealing with sensitive topics.
Sales Associate San Diego, CAHollister Co/May 2014 to Nov 2014
Organized racks and shelves to maintain the visual appeal of the store.
Greeted customers and ascertained customers needs.
Developed positive customer relationships through friendly greetings and excellent service.
Track and record current store products, marketing, plans, and promotions.
Education and Training
Organizational Management Point Loma Nazarene University2019San Diego, CA, United States
Associate of Science: Business AdministrationSouthwestern College2018Chula Vista, CA
High School DiplomaSouthwest High School2015San Diego, CA
Southwest High School June 2011-July 2015 involved in Safe School Ambassadors Program that helped develop team building skills to gather student body for positive life changing experiences.
Link Crew helped build leadership skills by gathering new incoming freshman and guide them through their first weeks of school.
In charge of Cheerleading fundraiser for uniforms and other expenditures towards competition.
60 hours of community service at St. John of the Cross Church.