Executive Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs.Skillful and dedicated with extensive experience in the coordination, planning and support of daily operational and administrative functions in a highly confidential environment.
Bilingual in Spanish and English
Supported CFO through personal document management, calendar organization and collateral preparation for meetings. Increased office organization by developing more efficient filing system and customer database protocols. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Developed and implemented company's first employee manual outlining all proper business procedures and office policies.
Opened new customer accounts, including checking, savings and lines of credit. Processed sales referrals and promoted bank services and products, resulting in 25% branch sales increase. Established new customer accounts including checking, savings, lines of credit and loans. Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed cash withdrawals. Adhered to Wells Fargo security and audit procedures. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Examined checks for identification and endorsement. Processed treasury, tax and loan payments. Reported daily averages and shortages to the operations department. Maintained confidentiality of bank records and client information. Received regional branch recognition award for outstanding customer service. Directed specific questions to appropriate branch personnel. Delivered prompt, accurate and excellent customer service.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Designed electronic file systems and maintained electronic and paper files. Handled all media and public relations inquiries. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Wrote reports and correspondence from dictation and handwritten notes. Maintained an up-to-date department organizational chart. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Posted open positions on company and social media websites. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and monthly reports and presentations. Managed the day-to-day calendar for the company's senior director. Properly routed agreements, contracts and invoices through the signature process. Received and distributed faxes and mail in a timely manner. Received and screened a high volume of internal and external communications, including email and mail. Maintained and reserved the executive conference room calendar. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Assisted the Promotions Manager and Promotions Director in the execution of Station events and promotions and had responsibilities that include: hanging banners at station sponsored events, setting up and running basic sound system equipment, handing out prizes, tent and stage set up and break down, driving station vehicles (including Cargo Van with Trailer) and other activities to ensure a smooth and successful event. Interacted with listeners at sporting events, promotions, and other events while representing the station in a professional manner.
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