Outstanding Banking Center Manager with over 16 years experience as Banking Center Manager with Bank of America. Uniquely positioned with extensive experience in banking management, small business development, retail operations and sales and loan origination. Skilled at negotiating, developing and executing business initiatives that drive customer growth and deliver operational objectives. Highly effective team leader with proven ability to develop relationships with clients built on high level of trust, ethics and confidence.
Develop and execute sales, relationships, and credit strategies that aligned with Area business plans to achieve desired revenue, expense and service goals. Support the portfolio growth in the center by identifying cross-sell opportunities, deepening relationships and increasing client acquisition with an emphasis on Wealth Management equestrian clientèle. Create a warm, welcoming and friendly customer centric center environment. Provided inspiration and leadership to center associates daily through one on one coaching, morning huddles and end of day meetings. Ensure effective lobby an line management to deliver exceptional customer service. Plan, organize and coordinate daily sales, service and operations management processes. Create strong sales and service culture, fostering an environment in which all center associates work together to achieve all business goals.
Managed brand new center inclusive of building client base from day one, hiring and training all team mates. Achieved outstanding sales and service scores. Direct center business development through outside sales calls, in center selling, telemarketing, center campaigns, and targeting direct marketing. Ensure expansion of customer relationships through cross sales and referrals to other business lines such as Investments and Wealth Management banking. Built and closed extensive loan pipeline with outstanding results. Set up center in compliance with banking compliance requirements.
Lead, managed and coached center with 18 associates. Achieved all sales and service goals. Developed outside sales activities with this and surrounding centers. Synergized with internal partners such as Wealth Management and Business Banking across the organization to drive business results. Trained Banking Center Mangers as needed to develop Area Management strength.
Lead, manage and coached team to achieve 20% deposit growth over goal with outstanding targets achieved in sales products and loans. Achieved highest results in region. Oversee production by sales associates as well as meeting clients and prospective clients outside of the center in order to expand existing relationships and generate new relationships.
Managed affluent banking center. Coached team of sales and service associates to exceed sales and service goals. Achieved excellent audit results. Originated on going loan pipeline to achieve exceptional loan results. Participated in recruiting and training Mangers, sales associates and tellers.
Transition coach during Barnett merger. Prepared all training materials and set training classes to teach and coach Barnett associates Bank of America products and computer systems. Traveled throughout the county to various locations with focus on in store locations. Held weekly training meetings and presentations whilst executing one on one follow-up.
Completed Bank of America management program for both in-store and traditional banking.
Completed Bank of America Management Program
Completed 2 year Management Program
Companies Worked For:
Job Titles Held:
© 2019, Bold Limited. All rights reserved.