Business Professional, dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. with solid leadership skills who dependably achieves branch goals.
Skilled and motivated to help customers build their financial independence.
Created strategies to develop and expand existing customer sales, resulting in keeping existing customers and new customers.
Daily operations of the banking center. Supervision of customer service representatives and personal bankers. Cross selling products and services and coaching of staff in these areas. Providing the highest quality service to all internal and external customers.
Reviews student loan accounts and establish telephone contact with student loan borrowers. Assist students in understanding and successfully managing loan obligations by educating borrowers on repayment and deferment options available. Conduct a 3 way call with borrower and lender to resolve borrower accounts. Top five of the company in the last 3 months on resolving delinquent accounts
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