Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support. Has an extensive experience working with a diverse client base and delivering results.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency while working as a liaison between the bank and the FDIC.
Verified and logged in deadlines for responding to daily inquiries.
Contacted vendors to discuss status of billing and reimbursement process to ensure account resolution.
Updated account payable accounts and information on a daily basis and balance on a monthly basis to assure accuracy.
Managed and fielded incoming and outgoing calls for busy bank that the FDIC was receiver.
Improved communication efficiency as primary liaison between departments, clients and vendors.
Developed more efficient filing systems and customer database protocols.
Handled and processed confidential bank information.
Coordinated all department functions for team of 54 exempt and non-exempt employees.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Work the Retail Operational Manual and created and on line access to keep updated.
Coordinated meetings with other department managers and served as main liaison between operations, IT and audit staff.
Supervised and trained all retail banking staff.
Created databases and spreadsheets to improve inventory management and reporting accuracy for all retail account information including safe deposit boxes.
Provided support for Sr Vice President of Community Banking, COO and Chief Accounting Officer and sales team in managing operation work flow.
Directly supported Sr Vice President of Community Banking, COO in managing operation work flow.
Handled and processed confidential employee and customer information.
Developed an expertise in Laser Pro to prepare, underwrite and approve consumer loans.
Processed mortgage loan request with the use of Lending Tree
Scheduled and worked closely with clients on all lending needs to ensure customer satisfaction
Organized and prepared banks HMDA reporting
Coursework in Laser Pro
Coursework in Life Insurance
Coursework in Excel, Power Point and Access.
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