Branch manager with over 20 years of office management with strong leadership and relationship-building skills. Seasoned and well versed in customer care and successful in achieving sales goals, while maintaining high levels of customer satisfaction. Deadline-focused and highly effective at operating in fast-paced settings. Resourceful, forward-thinking and proactive with remarkable sense of market and customer positions. Cross trained in all areas which includes but not limited to working on the teller line doing transactions to opening IRAs and business accounts, operating the vault and ATM. Able to match clients with products and services to enhance their banking experience and to build and maintain relationships. Motivated banking professional possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions.
I am current treasurer for the River Valley Literacy Council and am passionate about the work we do. Our goal is to help non-reading citizens of the 5 county area that we serve lean to read or improve their reading skills and to help student improve life skills needed to be functioning citizens of the community.
I am involved in the Ozark Area Chamber of Commerce and have served on several committees. Most recently I assisted with the Annual Teachers Appreciation Breakfast, Scare on the Square, served on the Christmas Parade Committee , Taste of the Ozark Business Showcase and am actively involved in the Cardboard boat race for the 4th of July event coming up soon. I have several volunteer hours working for Franklin County Fair Association assisting with the North Franklin County Rodeo.
I have been involved in Relay for Life for several years and have been Team Captain, helping to organize the event and coordinating fundraisers.
I served as a board member for the Ozark High School Band Boosters organization for 2 years, during which I organized fundraisers for travel expenses and to purchase equipment.
Notary Public in State of Arkansas
I have taken the following classes either online webinars or via workshops:
QCS and Problem Solving
New Accounts Training
HR Policies and Procedures
Dealing with Difficult People
I have also taught Fraud prevention to the Economic class at Ozark High School.
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