Baggage Handler/Ramp AgentDelta Airlines － Atlanta, GA
Lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for on-time connections by guiding incoming and departing aircrafts from the gate positions.
Safeguard cargo, baggage and mail from damage, loss, and weather.
Additional duties included safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
06/2005 to Current
Service Management EngineerCONCUR TECHNOLOGIES － Atlanta, GA
Collaborate and design large scale web services with development peers
Perform system & application provisioning, maintenance & release management.
Monitor and measure systems for performance, load & capacity planning
Troubleshoot issues to resolve incident and perform root cause analysis
Be on call & participate in Incident Management & Resolution
Interact with a variety of Concur and client resources to identify issues and solutions.
Work with 3rd party vendors to manage the identification and resolution of vendor product issues.
Undertake day to day service requests for Travel applications hosted by Concur.
12/2002 to 06/2005
Assistant ManagerKmart Warner Robins GA
Provided "World Class" Customer Service by surprising and delighting our customers every day.
Assisted Store Coach in managing the store including establishing priorities, following up to, and supervising store associates.
Worked with direct reports and other coaches in order to ensure the implementation of corporate merchandising, operations, and human resources programs and directives.
Controlled expenses and worked to reduce expenses when possible.
Followed up on all asset protection procedures to reduce invisible waste.
Reviewed operations of license departments (footwear) for optimal service and sales.
05/2000 to 12/2002
Fort Lift Operator, Cashier, StockingSam's Wholesale Club － Macon, GA
06/1998 to 05/2000
CashierRevco Drug Macon GA
Education and Training
Master of Business AdministrationUniversity of Phoenix － Phoenix, AZ
Bachelor of Science: Business ManagementFort Valley State University － Fort Valley, GABusiness Management
Skills
Business Operations, capacity planning, Coach, Conflict Resolution, client, Customer Service, Customer Service
Training, driving, human resources, managing, merchandising, mail, Project Management, sales, supervising, Troubleshoot
Activities and Honors
Member - National Black MBA Association, 2007 - 2014
