I'm looking to relocate to a new area and pursue a career that will teach me new skills, sharpen those I have, and afford me the opportunity to meet new people. At the end of the day, I want a job I love that loves me back.
Ten years' experience in customer service
Talented at working with/leading teams and also working independently
Highly skilled and experienced in the use of all Microsoft Office suites
Excellent customer service skills
Highly skilled at conflict resolution
Working knowledge of PeopleSoft
Always hungry for work
Quick and eager learner
Experience with Oracle database
Driven and motivated
Infectious sense of humor
Familiar with IBM Cognos forecasting
Experience with IBM Lotus Notes
Fantastic interpersonal skills
Three years' management experience
Talented client relations specialist
Well-organized, knowledgeable, and resourceful
Education and Training
Bachelor of Arts : English Literature Creative Writing, May 2011Binghamton University － Binghamton, NYGPA: Member of Sigma Alpha Lambda Leadership & Honors SocietyEnglish Literature Creative Writing Member of Sigma Alpha Lambda Leadership & Honors Society
June 2007Addison Central School － Addison, NYGPA: Graduated in Top Ten and member of National Honors SocietyGraduated in Top Ten and member of National Honors Society
Background Check Investigator & Partner Lead January 2015 to CurrentEvolution Consulting, LLC － Binghamton, NY
Investigate and complete background checks for Ascension Health personnel in a timely fashion Interface with Ascension Health HR to assist with any and all questions regarding pending or prior background checks Maintain confidentiality regarding applicant identifying information (date of birth, social security number, etc.) Conduct all business with both applicant and client via phone or email Build network with educational and occupational offices across the country in order to speed up verification times.
Customer Service Representative III May 2014 to January 2015Nationwide Credit Inc － Endicott, NY
First Party, Iberdrola Project, Central Maine Power Managed a high-volume workload within a deadline-driven environment Regularly resolved customer complaints and potential Maine Public Utilities Commission compliance issues Became primary point of contact for representatives with difficult questions regarding account statuses, compliance with the Maine Public Utilities Commission, de-escalation tactics, customer financial hardship solutions, etc.
Completed primary 2-4 week training class within eight days Drafted supporting documentation for and participated in employee coaching and disciplinary meetings.
Assistant General Manager June 2011 to April 2014TravelCenters of America － Binghamton, NY
Truck Services Trained and mentored staff, reviewed staff placement with general manager, and handled employee disciplinary action (up to and including termination) Managed a team ranging from three to ten people, wrote employee schedules, and completed staff's weekly payroll using Oracle and PeopleSoft software Placed inventory orders and reconciled inventory in excess of $250,000 on a monthly basis Checked random invoices daily to ensure proper billing procedures were followed In the event of a workplace injury, managed situation and completed all relevant legal paperwork Ensured all employees were in compliance with company- and OSHA-required safety procedures.
Customer Service Representative October 2007 to February 2011Wegmans Food Markets Nature's Market － Johnson City, NY
Stocked inventory; provided customer service; kept product displays neat and clean; counted and reconciled inventory weekly.