Seeking a challenging and rewarding opportunity with an organization of repute which recognizes and utilizes my true potential skills.
• Worked directly with onshore departments to achieve customer satisfaction.
• Marketed additional products and services that would complement customers' current services and add value.
• Updated account information in each customer's record so that data was accurate.
• Got selected for Process Needed (Complaints) team in the 8th week of Transition Queue because of good performance
• Shared best practices for customer service with other team members to help improve the team's monthly targets.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Learned, referenced and applied product knowledge information.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction and in a timely and empathetic manner
• Ensured that team's Compliance score was always above 90%
• Supported the new joiners in our team with the process in Process Needed (Complaints) and General Enquiries team
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