Associate Of Science: Animal Science Northern Virginia Community College - Woodbridge, Va, GPA:
Professional Summary
Motivated individual offering, progressive, sales experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent stellar performance against target sales goals and customer service expectations.
Accomplishments
Supervised team of 5 staff members.
Collaborated with team of 8 in the development of First Baptist Church of Merrifeild (FBCM) dance team.
Promoted to Youth Council President at (FBCM)
Skills
Scheduling
Cleaning
Staff Management
Time management
Communication skills
Leadership
Verbal and written communication
Flexible & Adaptable
Customer Service
Teambuilding
Conflict resolution
First Aid/CPR
Work History
11/2017 to 01/2021
BabysitterTown Sports International Holdings Inc – Hicksville, NY,
Taught children to organize toys, wash hands and Task leading by example.
Prepared healthy, age-appropriate snacks and meals.
Assisted children with homework assignments and special projects across different subjects.
Fostered close relationships with children by asking about school, friends and hobbies.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Created and implemented diverse educational strategies to boost development.
Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Built positive and nurturing environments to support child social and emotional growth.
Offered age-appropriate, fun and educational activities for children ages Number to Number.
Supervised children's homework assignments to verify completion, assist with difficult assignments and support educational goals.
Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
Organized and cleaned home after activities by picking up toys and Action for tidy home.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
Maintained updated list of emergency contact information and child's health information in case of emergencies.
Played games, worked on puzzles, and read books to young children.
10/2019 to 02/2020
HostessExcela Health – Youngwood, PA,
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Answered customer questions about hours, seating and Type information.
Monitored dining room and guest flow to maximize table usage and minimize wait times by Number%.
Took information about guests' party size, led to seating, offered menus and Action.
Recorded available tables after seating each party using System.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using Software.
Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Used cash registers and credit card machines to cash out customers, handling average sale of $Amount per table.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Informed servers of newly seated parties for speedy service.
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using Software.
Helped Job title by taking drink orders, Task and Task.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Kept track of event finances, including initial deposits, due payments and final balances.
Directed and managed all banquet functions for Number-room Type property, including Number square feet of meeting space.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Assisted managers with quickly resolving service- and food-related issues.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Checked and restocked server areas and organized and got change for front counter.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
10/2019 to 02/2020
WaitressMarriott International – Palmdale, CA,
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Directed and managed all banquet functions for Number-room Type property, including Number square feet of meeting space.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
Prepared beverages and filled food orders for customers.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Used cash registers and credit card machines to cash out customers, handling average sale of $Amount per table.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
Displayed enthusiasm and promoted Type service to customers, successfully increasing referrals and walk-in business.
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