My main objective is to be able to demonstrate what team work looks like. I believe anything can be accomplished with a positive attitude and plenty of communication.
Arranged special accommodations for guests to maintain optimal satisfaction
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Solved minor customer issues and escalated major problems immediately to HR manager.
Personally addressed and welcomed guests to business per day, improving overall customer service and engagement.
Provided key administrative support to all coworkers, taking on tasks such as escorting patient to evaluation room and/or cleaning equipment when needed during peak times.
Monitored office expenditures and managed office contracts, keeping meticulous records on all transactions.
Balanced cash register to accurately reflect all transactions.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Handled multi-line switchboard for busy office and routed incoming calls to correct individuals.
Input customer data using WebPT software and made immediate updates to reflect any changes.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Assisted with administrative tasks, including filing, answering phones and scanning.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Managed customer complaints and rectified issues to complete satisfaction.
Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
On The Border Restaurant | Eastvale, CAHostess08/2017 - 09/2017
Managed guest expectations by relaying information regarding hours, wait times and specials.
Answered telephone to provide establishment information and take party reservations.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Monitored dining area to assess server capacity and accurately estimate wait times.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Answered phones politely and promptly, accurately recording and confirming reservations.
Answered customers' questions about hours, seating, current wait time and other information.
Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Notified servers after seating parties in section for prompt service.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Education and Training
Eleanor Roosevelt High School | EastvaleHigh School Diploma06/2017
Norco College | Norco, CASome College (No Degree) in Psychology
