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b o s s branch helpline agent resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Knowledgeable Client Service Associate offering 4+ years of banking experience and 10+ years of customer service experience. Resolves account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Skills
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Customer Account Management
  • Efficient and Detail-Oriented
  • Team-Oriented and Cooperative
  • Complex Product Knowledge
  • Regulatory Compliance
Education
Waggener Traditional High School Louisville, KY, Expected in 05/2011 High School Diploma : - GPA :
Work History
First Republic Bank - B.O.S.S. Branch Helpline Agent
Menlo Park, CA, 11/2021 - 11/2022
  • Handled average of 40 branch staff member calls, emails, and internal chats daily with minimal wait times.
  • Offered advice and assistance to branch staff members, paying attention to special needs or wants.
  • Responded to staff requests for products, services and company information.
  • Fielded questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Vectra Bank - Client Service Associate
City, STATE, 08/2018 - 11/2021
  • Educated clients on account services and resolved client inquiries regarding statement information and account inquiries.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed main teller line by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
  • Coordinated with operations staff to resolve service problems efficiently and boost client satisfaction.
  • Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Cross-trained and backed up other CSA's on products and procedures.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Delivered excellent customer service, resulting in consistent 75+ NPS score and 90%+ customer satisfaction rating
TOKYO JOE'S - Service Manager and Kitchen Supervisor
City, STATE, 09/2015 - 11/2018
  • Experienced and reliable customer service professional with 6+ years in food service.
  • Consistently receiving positive feedback from guests and creating repeat business by developing long-term relationships with customers, handling guest complaints or questions, and maintaining positive experience.
  • Trusted key holder Exceptional communication skills Quick learner Strong client relations Proficient in cash management Good telephone etiquette Multi-tasking ability Friendly demeanor Flexible schedule Reliability Customer service focus Team player, Completed store opening and closing procedures.
  • Received and counted money.
  • Processed cash, credit, debit and check payments.
  • Trained and mentored new employees.
  • Counted out cash drawers and balanced totals.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Oversaw team of 6-8 employees per shift.
  • Politely assisted customers in person and via telephone.
  • Provided elevated customer experience to generate loyal clientèle.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems.
  • Communicated all store initiatives and promotions to customers to generate return business.
Panera Bread - Certified Trainer and Key Holder
City, STATE, 08/2013 - 09/2015
  • Greeted customers promptly.
  • Received customer payments.
  • Assisted customers in selecting items based on needs, allergies, and dietary restrictions.
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Processed customer returns.
  • Encouraged development of new cashiers with positive reinforcement.
  • Completed store opening and closing procedures.
  • Trained and mentored new employees.
  • Opened inventory boxes and restocked shelves.
  • Rotated stock according to dates and protocols.
  • Counted out cash drawers and balanced totals.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
  • Prepared daily food items, and cooked simple foods and beverages

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Resume Overview

School Attended

  • Waggener Traditional High School

Job Titles Held:

  • B.O.S.S. Branch Helpline Agent
  • Client Service Associate
  • Service Manager and Kitchen Supervisor
  • Certified Trainer and Key Holder

Degrees

  • High School Diploma

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