Committed and motivated Office Manager with exceptional customer-relation and decision making skills. Strong work ethic, outstanding telephone, scheduling and multi-tasking skills
Increased office organization by developing more efficient filing system and customer database protocols.Successfully planned and executed corporate meetings, lunches and special events for groups of 20+ employees.
Planned travel arrangements for incoming and outgoing flights. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files.Managed daily office operations and maintenance of equipment.
Responsible for providing customers with excellent service, quality food and drinks Position also included working closely with a team and using strong management skills to assist the employees and helped to maintain and prioritize daily tasks and projects
Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes. Managed incoming and outgoing calls for a busy medical office. Assisted in all areas of administrative work, including data entry, receptionist duties, file organization, research and development. Assisted with patient billing. Managed medical supply inventory, insurance records and patient charts. Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures
Developed and implemented Client Reception Procedure, which resulted in increased company efficiency and productivity for a four Doctor Veterinary Hospital. Improved communication as primary liaison between
Departments, clients and vendors. Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols. Responsible for 13 Front office employees including hiring, training and scheduling. Recognized by management for the quality and timeliness of reports, attention to detail, exemplary customer service and team-player attitude.
Obtained Certification as a Veterinary Assistant.
Completed 2 years of college classes with emphasis in Business Management Degree.
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