Innovative Service Manager who effectively executes process changes to improve operational efficiency while remaining calm and poised even in high-pressure situations with 16 years in customer service. I see this as an opportunity to join a growing organization that has the need for supplying superior customer service to its members; I am looking for the opportunity to make a difference in the community that we strive to support.
Received “Exceeds Expectations” ratings on performance reviews, Supervised a team of 15 staff members daily, Coordinated all department functions for a team of 15 employees, Assess organizational training needs, Named "Employee of the Month",Multiple awards for performances, Fulfilled all supervisory duties when Store Manager was on vacation, Received a merit raise for strong attention to detail, Exemplary customer service and team-player attitude, Worked with human resources to develop streamlined way to track paid time off, Identified and acquired high-value new clients for the company, Boosted customer satisfaction ratings in under 3 months, Consistently generated additional revenue through skilled sales techniques, Greeted customers upon entrance and handled all cash and credit transactions, Assisted customers over the phone regarding store operations, product, promotions and orders, Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
Cash handling ,Able to lift 20 pounds ,Shipping and Receiving ,Professional and friendly ,Careful and active listener ,Hard Worker, Team Player, Fast Learner, Motivational, Time Management, Communication Skills, Interpersonal Skills, Strong public speaker ,Multitasking , Computer- Proficiency, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Problem Resolution, Customer Service, Data Collection, Data Entry, Documentation, Email, Filing, Grammar, Internet Research, Report Transcription, Research, Scheduling, Staff Development, Staff Training, Service Orientation, Public Speaking, Telephone Skills, Time Management, Vendor Management, Writing, Microsoft Excel, Microsoft Word, Proofreading, Profit and Loss Management, Strong Organizational Skills, Problem Resolutions, Public Relations, Performance Evaluations, Employee Scheduling, Inventory Control, Purchasing, Vendor Negotiations, Account Management, Administrative Skills, Budgeting, Budget Forecasts, Change Implementations
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