Automotive Service Director with more than 40 years of skilled experience planning, developing, organizing and implementing processes that acheive effective results in the operations in the automotive service department. Proven results in customer relations processes along with employee relations to acheive the highest level of results possible.
Responsible for complete daily operations of the automotive parts and service department.
Increased sales by 17% over a two-year period.
Responsible for process development of customer satisfaction for service department.
Maintained a consistant level of customer satisfaction that exceeded manufactures standards for 11 years.
Provided onsite training.
Developed technician product training process to increase level of certification with manufacture to result in the largest number of Master technicians in one shop.
Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
Reviewed all repair orders to insure that proper and complete documentation was achieved.
Effectively managed manufacture warranty exspense.
Results were current level of warranty expense cost per vehicle was lower than manufactures requirements.
Member of the Oklahoma City Metro Auto Dealers Association.
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