Motivated Automotive Service Director with more than 40 years of skilled experience in planning, developing, organizing and implementing processes proven to achieve effective results in Automotive Service, Operations and Service Management. Expert in Customer Relations processes and improvement initiatives, including employee relations, training, and retention to attain the highest level of impacting outcomes for company, customer, and personnel.
Team Leadership | Employee Training, Development and Retention
Financial Records and Processing | Creative Problem-Solving | Customer Needs Assessments
Process Development | Customer Service and Satisfaction
Sales Techniques | Performance-Driven | Outstanding Communications | Results-Oriented
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