23+ years experience in Body Shop Management and Auto Damage Appraiser at single location. Hard working, proficient in problem solving complex auto repair claims issues while consistently delivering quality customer service.
I -Car Platinum Individual
AAA DRP Sr Auto claims handler
State Farm Service First Sr Auto claims handler
CCC direct training
BASF refinish specialist Diamont refinish technician
Diamont refinish technician
Body Shop Manager for 23+ years. Currently oversee full-time staff, daily operations of busy office setting, production of all vehicle repairs and quality control.
Direct Contact for AAA DRN Network and State Farm Select Service First Program
Handled all DRP claims with a focus on thoroughness, quality and cost control.
Served as subject matter expert in Auto Collision and Damage Repair
Obtained all necessary information to complete proper evaluation of Insurance claims.
Completed required DRP claims handling on referred files in a timely manner.
Monitored the quality of DRP claims from initiating first contact though auto repair claim completion
BASF auto refinishing
Management Success auto repair shop training
AAA customer service training
Continuing Education in auto collision repair and procedures
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