Auto/Property Specialist11/2016USAA Federal Savings BankSan Antonio, TX
Take inbound calls for existing members that request new auto or property insurance or to make adjustments to current policies.
Take premium payments, offer quotes and explanation of coverage and policy features, and explain how billing cycles work.
Reissue new policies for members who have canceled due to non payment, send forms request for financial responsibility, and work directly with U/W and mortgage companies to ensure all compliance requirements are met.
Understand the requirements for each state for insurance.
Transportation Security Officer02/2008 to 05/2013TSA Transportation Security Administration San Antonio , Texas
Security and protection of air travelers and airports.
Was responsible for identifying dangerous objects in baggage and/or on passengers, and prevention of prohibited items from being transported onto aircraft.
Provided friendly customer service educating passengers on policies and guidelines.
Operated various screening equipment (X-Ray, ED, CTX, WTMD, and Hand-Held Metal Detector).
Observed the airport environment. Referring individuals at checkpoint and gates in secure area for additional screening. through casual conversation, utilizing ADASP and UPS protocol.
Assisted with LTSO duties when needed overseeing approximately 25 TSOs and maintaining passenger/baggage flow records.
Demonstrated ability to prepare incident reports when prohibited items found and required law enforcement notification. Performing security screening of persons.
Attendant09/2013 to 07/2014Clear San Antonio, Texas
Assisted paying members in bypassing long security lines though a dedicated lane.
Enrolled new members by face to face sales.
Informed new and existing members of new information of upcoming changes.
Addressed customer service inquiries in a timely and accurate fashion.
Provided accurate and appropriate information in response to customer inquiries.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Outbound Customer Service Representative09/2014 to 12/2016Harris Connect San Antonio , Texas
Placed outbound calls to potential customers.
Explained the product offered.
Suggested different packages to fit the customers needs and speak to the benefit of each product.
Met strict sales goals.
Education and Training
High School Diploma2006Homeschooled Marion , Texas