11/2012 to 06/2013Auto Parts AssociateCarmax Superstore － Roseville, caMaintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Created new processes and systems for increasing customer service satisfaction. Achieved high sales percentage with consultative, value-focused customer service approach. Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Resolved product issues and shared benefits of new technology. Worked under strict deadlines and responded to service requests and emergency call-outs.
10/2011 to 11/2012Freight AssociateHome Goods － Folsom, caWorked under strict deadlines and responded to service requests and emergency call-outs. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Assisted customers with store and product complaints. Assisted customers in finding out-of-stock items. Recommended, selected and helped locate merchandise based on customer needs and desires. Replenished merchandise shelves with items from the stockroom.
03/1998 to 05/2010Department SupervisorHome Depot Pro － colma, caIncreased store sales by 50Compiled weekly monetary reports and records for store managers.50 % by upselling merchandise. Organized weekly sales reports for the sales department to track product success. Recommended, selected and helped locate merchandise based on customer needs and desires. Kept abreast of rapidly evolving technology. Developed 25 new customer prospects or referrals. Accurately logged all daily shipping and receiving orders. Assisted customers in finding out-of-stock items.
