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Auto Parts Associate Resume Example

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AUTO PARTS ASSOCIATE
Career Overview
Highly enthusiastic customer service professional with 25 years client interface experience. Highly enthusiastic customer service professional with 25 years client interface experience. Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Personable and responsible Cashier with 25 years in retail and customer service. Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Store maintenance ability
  • Inventory control familiarity
  • Top sales performer
  • Telephone inquiries specialist
  • Customer service expert
  • Adaptive team player
  • Visual merchandising proficiency
  • Telecommunication skills
  • Visual merchandising proficiency
Accomplishments
Customer Assistance
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Quality Communication
  • Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
Computed Data Reports
  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
  • Consistently generated additional revenue through skilled sales techniques.
Work Experience
11/2012 to 06/2013
Auto Parts AssociateCarmax, Inc. - Sterling , VAMaintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Created new processes and systems for increasing customer service satisfaction. Achieved high sales percentage with consultative, value-focused customer service approach. Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Resolved product issues and shared benefits of new technology. Worked under strict deadlines and responded to service requests and emergency call-outs.
10/2011 to 11/2012
Freight AssociateLivingston Intl - Irving , TXWorked under strict deadlines and responded to service requests and emergency call-outs. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Assisted customers with store and product complaints. Assisted customers in finding out-of-stock items. Recommended, selected and helped locate merchandise based on customer needs and desires. Replenished merchandise shelves with items from the stockroom.
03/1998 to 05/2010
Department SupervisorContinental - Rochester Hills , MIIncreased store sales by 50Compiled weekly monetary reports and records for store managers.50 % by upselling merchandise. Organized weekly sales reports for the sales department to track product success. Recommended, selected and helped locate merchandise based on customer needs and desires. Kept abreast of rapidly evolving technology. Developed 25 new customer prospects or referrals. Accurately logged all daily shipping and receiving orders. Assisted customers in finding out-of-stock items.
Educational Background
1977
High School Diploma: arts/history/sportsWoodrow Wilson High School - City, State, usa
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

84Good
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Clear contact info

Resume Overview

School Attended

  • Woodrow Wilson High School

Job Titles Held:

  • Auto Parts Associate
  • Freight Associate
  • Department Supervisor

Degrees

  • High School Diploma : arts/history/sports

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