Highly enthusiastic customer service professional with 25 years client interface experience. Highly enthusiastic customer service professional with 25 years client interface experience. Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Personable and responsible Cashier with 25 years in retail and customer service. Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Energetic work attitude
Store maintenance ability
Inventory control familiarity
Top sales performer
Telephone inquiries specialist
Customer service expert
Adaptive team player
Visual merchandising proficiency
Visual merchandising proficiency
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Consistently generated additional revenue through skilled sales techniques.
11/2012 to 06/2013
Auto Parts AssociateCarmax Superstore － Roseville, caMaintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Created new processes and systems for increasing customer service satisfaction. Achieved high sales percentage with consultative, value-focused customer service approach. Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Resolved product issues and shared benefits of new technology. Worked under strict deadlines and responded to service requests and emergency call-outs.
10/2011 to 11/2012
Freight AssociateHome Goods － Folsom, caWorked under strict deadlines and responded to service requests and emergency call-outs. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Assisted customers with store and product complaints. Assisted customers in finding out-of-stock items. Recommended, selected and helped locate merchandise based on customer needs and desires. Replenished merchandise shelves with items from the stockroom.
03/1998 to 05/2010
Department SupervisorHome Depot Pro － colma, caIncreased store sales by 50Compiled weekly monetary reports and records for store managers.50 % by upselling merchandise. Organized weekly sales reports for the sales department to track product success. Recommended, selected and helped locate merchandise based on customer needs and desires. Kept abreast of rapidly evolving technology. Developed 25 new customer prospects or referrals. Accurately logged all daily shipping and receiving orders. Assisted customers in finding out-of-stock items.
High School Diploma: arts/history/sportsWoodrow Wilson High School － San Francisco, ca, usa