11/2012
to
06/2013
Auto Parts Associate
Carmax Superstore －
Roseville,
ca
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Created new processes and systems for increasing customer service satisfaction. Achieved high sales percentage with consultative, value-focused customer service approach. Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Resolved product issues and shared benefits of new technology. Worked under strict deadlines and responded to service requests and emergency call-outs.
10/2011
to
11/2012
Freight Associate
Home Goods －
Folsom,
ca
Worked under strict deadlines and responded to service requests and emergency call-outs. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Assisted customers with store and product complaints. Assisted customers in finding out-of-stock items. Recommended, selected and helped locate merchandise based on customer needs and desires. Replenished merchandise shelves with items from the stockroom.
03/1998
to
05/2010
Department Supervisor
Home Depot Pro －
colma,
ca
Increased store sales by 50Compiled weekly monetary reports and records for store managers.50 % by upselling merchandise. Organized weekly sales reports for the sales department to track product success. Recommended, selected and helped locate merchandise based on customer needs and desires. Kept abreast of rapidly evolving technology. Developed 25 new customer prospects or referrals. Accurately logged all daily shipping and receiving orders. Assisted customers in finding out-of-stock items.
