Looking for a challenging position in a fast-paced environment that will utilize my outstanding customer service skills and years of insurance industry experience
▪Inspected damaged vehicles to determine labor and material costs for restoration
▪Determined if damaged vehicles were total losses based on insurance company criteria and state guidelines
▪Negotiated repair costs and labor times with auto repair shops.
▪Inspected vehicles to ensure quality service after repair completion
▪Advised policyholders of the claims process and available options based on their active coverage limits
▪Settled total loss and partial claims by providing payments directly to policyholders and claimants for the restoration of their vehicle after an accident or comprehensive loss
▪ Closed sales on inbound calls that were generated from internet inquiries, company mailings, commercials, and family referrals
▪ Provided rate quotes to prospective policyholders based on their specific underwriting risk factors
▪ Counseled prospective policyholders and assisted them with purchasing the appropriate coverage and products for their auto insurance needs
▪ Bound quality policies so that they were in compliance with state regulations and at lower risk for short-term cancellations
▪ Assisted shareholders with account inquiries and account maintenance via telephone and written correspondence
▪ Assisted investors with the transferring and surrendering of their stock
▪ Delivered knowledge of company changes within a shareholder's investments; such as stock splits and company acquisitions
In Progress, GPA-3.488
Obtained the highest scores in graduating class on the U.S. History, Global History, and English Regents exams.
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