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Auto Collision Estimator Resume Example

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AUTO COLLISION ESTIMATOR
Summary

Hands-on Collision Estimator with knowledge of diagnostic automotive tools, repair costs and parts ordering. Efficiency-driven, highly accurate and well-organized with open and clear communication style and self-motivated approach. Mechanically inclined with good work ethic. Skilled at performing speedy and accurate damage estimates for automobiles. Experienced in gathering paperwork, setting appointments and organizing rental cars. Focused insurance team member with [Number]+ years in completing auto damage appraisals. Current [Title] certification with advanced skills in [Software]. Dependable auto body repair professional aiming to fulfill an opportunity within the [Company name] team. Highly skilled in all facets of auto body repair illustrated over [Number] years in related roles. Dynamic auto body professional bringing a strong background in auto body repair demonstrated through [Number] years of automotive experience. Skilled in repair and fabrication of the highest quality. Strong knowledge of [Area of related knowledge] and [Area of related knowledge]. Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Repair negotiations
  • Complex claims experience
  • Appraisal writing
  • Total loss understanding
  • Schedule management
  • Quality control
  • Vehicle inspections
  • Critical thinking
  • Car frame realignment
  • Damage repairs
  • Problem resolution
  • Computer skills
  • Customer service
  • Reliable and trustworthy
Experience
Auto Collision Estimator
Wilmington , NC Register's Auto Collision/Jul 2020 to Current
  • Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in [Number]% increase in repeat business.
  • Reviewed factual information to determine costs to repair applicable damages.
  • Evaluated different repair methodologies to create collision estimates for damages.
  • Advised customers of repair plans, discussing payment options to finalize work orders.
  • Adhered to DRP insurance procedures and rates applicable to estimates.
  • Conducted final quality control check of vehicles prior to customer delivery.
  • Calculated damage and claim values with [Software].
  • Took photographs and wrote detailed summaries to document damage.
  • Assisted customers with setting up rental cars for duration of repairs.
  • Appraised wide range of vehicles, including vans, light trucks and passenger cars.
  • Used strong communication skills to negotiate final damage estimates and shop repair costs.
  • Replaced or repaired parts to complete daily work orders on vehicles.
  • Maintained and recorded costs of materials and supplies to assist with job costing and revenue projections.
  • Monitored parts and materials storage area and maintained stock replenishment and organization.
  • Received new inventory orders and verified completeness and accuracy.
  • Distributed vehicle parts to technicians for replacement on in-shop vehicles.
  • Worked according to manufacturers' instructions to determine correct methods for restoring and replacing parts.
  • Completed [Number] daily auto body repairs with high customer satisfaction rate.
  • Trained technicians and team members to maintain and operate all equipment safely.
  • Evaluated vehicle schematics to assess required parts and order accordingly.
Auto Collision Estimator
Wilmington , NCParker's Collision Center /May 2020 to Jul 2020
  • Adhered to DRP insurance procedures and rates applicable to estimates.
  • Advised customers of repair plans, discussing payment options to finalize work orders.
  • Conducted final quality control check of vehicles prior to customer delivery.
  • Calculated damage and claim values with [Software].
  • Used strong communication skills to negotiate final damage estimates and shop repair costs.
Assistant Body Shop Manager
Shallotte, NCCaliber Collision/Dec 2019 to Mar 2020
  • Attended factory-sponsored training classes and kept abreast of factory technical bulletins.
  • Communicated effectively with insurance companies, documenting in detail each process of repair.
  • Selected vendors with largest inventory, best prices and quickest delivery, building lasting relationships.
  • Implemented business development, customer service and maintenance strategies resulting in increased production yield.
  • Coordinated and supervised [Number] shop and field service technicians and assigned tasks and work orders.
  • Assisted in developing effective marketing strategies to increase business.
  • Authored policies and procedures and actualized best practices and standards to increase performance, reduce downtime and generate new revenue.
  • Complied with federal, state and local regulations affecting body shop operations, including hazardous waste disposal and OSHA standards.
  • Engaged with customers to resolve escalated issues, discuss and arrange payment schedules, facilitate [Type] sales and support customer satisfaction objectives.
  • Hired and trained technicians, monitoring and evaluating job performance.
  • Administered [Type] order system and [Software] to ensure accuracy and completeness of service invoicing and [Task].
  • Directed day-to-day operations, including maintenance, equipment functionality and financial management.
Auto Collision Estimator
Wilmington, NCPort City Collision Inc./Feb 2017 to Dec 2019
  • Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in [Number]% increase in repeat business.
  • Reviewed factual information to determine costs to repair applicable damages.
  • Evaluated different repair methodologies to create collision estimates for damages.
  • Advised customers of repair plans, discussing payment options to finalize work orders.
  • Adhered to DRP insurance procedures and rates applicable to estimates.
  • Took photographs and wrote detailed summaries to document damage.
  • Assisted customers with setting up rental cars for duration of repairs.
  • Appraised wide range of vehicles, including vans, light trucks and passenger cars.
  • Monitored parts and materials storage area and maintained stock replenishment and organization.
Education and Training
High School DiplomaSurry County High SchoolJun 1997Dendron, VA
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Resume Overview

Companies Worked For:

  • Register's Auto Collision
  • Parker's Collision Center
  • Caliber Collision
  • Port City Collision Inc.

School Attended

  • Surry County High School

Job Titles Held:

  • Auto Collision Estimator
  • Assistant Body Shop Manager

Degrees

  • High School Diploma

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