LiveCareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary
Retail management professional equipped with extensive experience in retail management and sales. Offering a 10-year background in sales and customer service, including opening and closing procedures, banking, merchandising and recruiting. Employs excellent leadership skills and multi-tasking strengths.
Accomplishments
Retail management professional equipped with extensive experience in retail management and sales. Offering a 10-year background in sales and customer service, including opening and closing procedures, banking, merchandising and recruiting. Employs excellent leadership skills and multi-tasking strengths.
Highlights
  • Accurate cash handling
  • Store opening and closing procedures
  • Outstanding communication skills
  • Exceptional leader
  • Retail inventory management
  • MS Office proficient
  • Team-oriented
  • Sales professional
Experience
Auditor, -
Broadridge Andover, MA,
Medical Coding 
Audited records for accuracy. Reviewed charts and flag incomplete or inaccurate information. Located medical records for appointments and incomplete patient charts. Assigned patients to correct diagnosis-related groups.
Patient Rights
Maintained complete confidentiality in accordance with organization and legal requirements. Maintained 100% compliance with all hospital and government regulations. 
 
Communication Skills
Wrote reports, emails, memorandum, letters and releases. Demonstrated written and verbal communication with doctors, other staff members and all management.
Written/verbal communication with other employees, and management.
Written/verbal communication with other employees, and management.
Server, Host, -
Journeys - Store Jobs Merrillville, IN,
Server
Greeting each customer promptly. Taking orders for customers accurately. Worked flexible schedule to accommodate changing customer levels. Pre-bussing of all tables, during and after customers visit.  Food preparation. Opening, closing, and shift change job duties. Training new employees. Demonstrated written and verbal communication with other employees and management. Set dining tables according to type of event and service standards.
Food Runner
Assuring that any and all drinks, appetizers, and entrees ordered were taken to the customer correct, at the right temperature, and with all items included in a timely manner.
Advanced Sales
Increased purchase totals by recommending additional items. Skillfully promoted items on beverage lists and restaurant specials.
Money Management
Completed purchases with cash, credit and debit payment methods. Ensured correct change was given to each customer.
Excellent Customer Service
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients. Consistently provided professional, friendly and engaging service. Listened to customer needs and preferences to provide accurate advice. Answered incoming telephone calls with professional and knowledgeable responses. Met incoming customers and provided immediate assistance. Provided expert product and service information. Displayed enthusiasm and knowledge about the restaurant's menu and products. Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Cleaning and Stocking
Inventoried and restocked items throughout day. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Routinely cleaned work areas, glassware and silverware throughout each shift. Preparing inventory for next day. Ensuring all property belonging to establishment was kept clean, accessible, and orderly.
Store Manager, -
WhizzMart City, STATE,

Store Manager
Completed a series of training to advance from Cashier to Store Manager. Scheduling, training, and advising other employees. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Ensuring correctness of daily shift reports and individual shift reports. Opening and closing store duties and responsibilities. Ensuring all property belonging to store owner was kept clean, accessible, and orderly. Assisted on sales floor as needed to maintain service standards. Experienced in written and verbal communication among store owner, other store managers and all store employees.

Cash Handling Experience
Verifying safe count and overall sales totals on a daily basis. Prepare safe drops, bank reports, and daily bank drop. Replenish change for store and safe. Accurate cash handling experience such as operating cash register, counting and recounting money received from customer, and insuring proper change given.

Customer Service and Satisfaction
Delivered excellent customer service by greeting and assisting each customer. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Earned numerous recognition for exceptional customer service. Provided an elevated customer experience to generate a loyal clientele. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. Routinely answered customer questions regarding merchandise and pricing. Asked open-ended questions to assess customer needs. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Informed customers of new products, promotions, and limited time only items.

Product Knowledge
Maintained up-to-date knowledge of product and service changes. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Payroll
Ensuring time cards were correct for each employee. Processing weekly payroll correctly.

Inventory Control
Wrote order supply requests to replenish merchandise. Keeping written documentation of all vendor reports, receipts and reprints. Product replenishment and removal as needed. Correctly pricing merchandise to be placed on sales floor. Daily cigarette counting. Instant and online lottery reports, to verify correctness of sales.

Skills
Store Manager
(1  year)
  • Team Building, Supervising, and Training
  • Weekly Payroll
  • Creative Problem Solving
  • Advanced Organizational Skills
Inventory Control
(10+ Years)
  • Internal Auditing
  • Inventory Control
  • Vendor Management
  • Quality Control
Money Management 
(10+ Years)
  • Register Accuracy Daily
  • Verifying Safe Daily
  • Replenishing Change Daily
  • Daily Bank Drops
Customer Satisfaction
(10+ Years)
  • Exceptional Sales Support
  • Going Above and Beyond to Meet Customer Needs
  • Friendly and Professional
Computer Literacy
(10+ Years)
  • Typing 55WPM
  • Microsoft Office Documents
  • Windows and Windows XP
 
Education
Certificate: Medical Billing and Coding, Expected in 2013
-
Coastal Carolina Community College - Jacksonville, North Carolina
GPA:
Status -
Medical Billing and Coding Certification from Coastal Carolina Community College.
Coursework includes Medical Terminology, CPT 2013, and ICD-9.
Certificate: Tanning Certification, Expected in 2009
-
Coastal Carolina Community College - Jacksonville, North Carolina
GPA:
Status -
Completed the North Carolina Tanning Certification training course at Coastal Carolina Community College.
High School Diploma: College University Prep, Expected in 2009
-
Richlands High School - Richlands, North Carolina
GPA:
Status - 4.0 GPA

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Resume Overview

School Attended

  • Coastal Carolina Community College
  • Coastal Carolina Community College
  • Richlands High School

Job Titles Held:

  • Auditor
  • Server, Host
  • Store Manager

Degrees

  • Certificate
  • Certificate
  • High School Diploma

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