Completed a series of training to advance from Cashier to Store Manager. Scheduling, training, and advising other employees. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Ensuring correctness of daily shift reports and individual shift reports. Opening and closing store duties and responsibilities. Ensuring all property belonging to store owner was kept clean, accessible, and orderly. Assisted on sales floor as needed to maintain service standards. Experienced in written and verbal communication among store owner, other store managers and all store employees.
Cash Handling Experience
Verifying safe count and overall sales totals on a daily basis. Prepare safe drops, bank reports, and daily bank drop. Replenish change for store and safe. Accurate cash handling experience such as operating cash register, counting and recounting money received from customer, and insuring proper change given.
Customer Service and Satisfaction
Delivered excellent customer service by greeting and assisting each customer. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Earned numerous recognition for exceptional customer service. Provided an elevated customer experience to generate a loyal clientele. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. Routinely answered customer questions regarding merchandise and pricing. Asked open-ended questions to assess customer needs. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Informed customers of new products, promotions, and limited time only items.
Maintained up-to-date knowledge of product and service changes. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Ensuring time cards were correct for each employee. Processing weekly payroll correctly.
Wrote order supply requests to replenish merchandise. Keeping written documentation of all vendor reports, receipts and reprints. Product replenishment and removal as needed. Correctly pricing merchandise to be placed on sales floor. Daily cigarette counting. Instant and online lottery reports, to verify correctness of sales.
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