Talented administrative professional with background in sales, customer service, accounting and finance.
Responsible for auditing ADT's 2nd largest sub-contract company, with approximate 400-500 invoices per week, which charge for install and service work performed for ADT's customers in over 20 states. Verified all work performed per customer needs, comparing invoice amounts with individual contracts. Maintained rapport with vendor, ensuring all discrepancies settled amicably. Applications include Mastermind, Oracle, Ariba and Contract administrator software.
Evening service/install dispatcher responsible for coordination of field technicians daily schedule. Performing various administrative functions in order to promote local ADT branch field time, business efficiency, and support of business practices. Reprioritization of jobs as required to meet customer commitments. Problem solving of scheduling exceptions brought forth such as sooner requests, pending requests, and escalated customer inquiries. Utilized skills such as problem solving, critical thinking, and multi-tasking. Providing of daily communication between technicians, customers, management and other ADT support centers through various communication channels.
Juniors and Seniors in the Rush Henrietta school district were able to take classes for a minimum fee. Attended both years, received semester credits, but no degree.
Received HS Diploma from Rush Henrietta SHS
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