Billing Subject Matter Expert for entire DE/NY Corporate client base in providing resolution to all billing discrepancies and inquiries.Lead Representative Trainer for RCSA Testing (Risk Control Self Assessment) for audit purposes; internal control and compliance
Require all appropriate elements of the financial services industry to report potential money laundering/ fraud. Instrumental in the migration of Capital Confirmation process of year end audits to decrease heavy volume from manual input to an electronic input. Key person for resolutions strategies concerning escalated investigations for corporate clients. Collaborated with Service Officers, Service Managers, Sales Representative and internal and external for a client satisfaction.
Habitat for Humanity
Meals on Wheels
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