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Audio and Video Technician and Installer Resume Example

Resume Score: 90%

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AUDIO AND VIDEO TECHNICIAN AND INSTALLER
Summary
Worked for 4 years as an audio and video Installer, 1+ years as a DirecTV technician dispatcher and 1 year as a Verizon Salesman. Skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. I am an employee with expertise in delivering support services and resolving customer complaints. Trained with media equipment such as smart-phones, Computers, tablets and TV Cable boxes. Working on high end name products such as Samsung Apple and Sony. I have built my own computer and have used what I've learned from that to enhance my knowledge on Certain applications, troubleshooting, product Design and system specifications. An expert at customer service and someone who identifies customer needs and delivers solutions to problems or works at their best ability to find the answer. Dealing with customers on a daily basis I have become a Customer Service Associate skilled at balancing customer needs and company demands and has knowledgeable of the latest trends in the market. Very successful at converting calls into new sales. Experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude when confronting an issue. Salesman driven to exceed sales goals and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care.
Highlights
DirecTV MS Office proficient- Very familiar with excel, packages, cable boxes, TV universal remotes, and powerpoint and Microsoft word. Samsung tablets and many other electronic devices DirecTV MS Office proficient- Very familiar with excel, packages, cable boxes, TV universal remotes, and powerpoint and Microsoft word.
  • Superior communication skills
  • Cheerful and energetic
  • Advanced mathematical aptitude
  • Effective team player
  • Superior organization skills
  • Fluent in spanish
  • Savvy negotiator
Accomplishments
  • Processed up to 30 sales calls per day.
  • Number one sells rep for the months of November, February, March and May.
  • Customer NPS score always 99% or above.
Experience
Audio and Video Technician and Installer06/2010 to 06/2014Digital Technologies IncCanyon Lake, CA
  • Extremely experienced in the Effective team player- Will work with my fellow field of customer service.
  • Polite, informative and employees to resolve any issues that might come.
  • assure the customer they are making the right purchase.
  • Accomplishments Customer satisfaction Review- While installing TV systems, sound systems and tablet universal remotes inside of customers homes I was able to keep my work area clean and organized, I would maintain a professional attitude with friendly and informative tutorials on the use of the products by never receiving lower then a 98% on my Customer satisfaction Reviews Primary Task was to Install customers TVs and set up their entertainment center which at times included tablets, smart- phones cable-boxes etc...I also had tasks in which I recommended and helped customers select merchandise based on their needs.Trained new employees and company customers on proper use of such equipment.
  • Informed customers about sales and promotions in a friendly manner.
  • Sold additional needed equipment to unsure customers by informing them on their new purchase till they are assured it is the right purchase.
01/2014 to 01/2015DirecTV dispatcher Advanced Sound and SatelliteColton, CA
  • My primary focus in this job was maintaining the office and Inventory in the shop, as well as managing techs routes through out the day.
  • Secondary was assisting them with calling customers and resolving any issues that the customer may be having over the phone.
  • Made sure that techs were making it to their jobs on-time and were closing out their jobs for the day.
  • The company being a retail company allowed me to add to the company client base by making a few sales during the past year.
Sales Person02/2015 to 07/2016Verizon WirelessMenifee-Perris, CA
  • Building value for an item that best suits the customers' needs.
  • On Average processed up to 3-4 customer orders per day.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Fully disclosing all sales with customers. 
  • Confirmed that appropriate changes were made to resolve customers' problems.
  • Recommended and helped customers select services based on their needs.
  • Trained new employees on company customer service policies and service level standards.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Education
High School Diploma2012Temescal Canyon High SchoolMenifee, CA, United States
Personal Information
Hometown: Lake Elsinore, CA, United States.
Age:22
Currently enrolled in MSJC eventually I am looking to transfer to a university and pursue a career in Astrophysics. 
Languages
Bilingual- Can Speak and write in Spanish.
Skills
  • Spanish speaker
  • Customer satisfaction
  • Closing deals over the phone
  • Team player 
  • Positive and focused
  • Computer Savvy
  • Smartphone Savvy
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Resume Overview

Companies Worked For:

  • Digital Technologies Inc
  • DirecTV dispatcher Advanced Sound and Satellite
  • Verizon Wireless

School Attended

  • Temescal Canyon High School

Job Titles Held:

  • Audio and Video Technician and Installer
  • Sales Person

Degrees

  • High School Diploma 2012