Highly organized and detail-oriented Secretary with more than seven years experience supplying thorough, organized administrative support to senior executives. I also have experience with Microsoft Excel, PowerPoint, Word, and Outlook. I have a vast knowledge of the history, values, and beliefs of the Disney Company. Walt Disney World is truly a magical place, and I am proud to call myself a Cast Member.
Professional phone etiquette
Articulate and well-spoken
Excellent planner and coordinator
Social media knowledge
Excellent communication skills
Accurate and detailed
Works well under pressure
Filing and data archiving
Attractions HostessMay 2011 to Current Walt Disney World - Lake Buena Vista, FL
Greet the guests outside the front of the attraction.
Make sure the guests know the warnings and the difference between the More Intense and Less Intense versions of the attraction.
Make sure all the guests are in their seats and ready to go with their restraints down.
Know how to start the attraction and stop it in case of an emergency.
Know how to run the Mission Control/Tower position.
Run the attraction with the Four Key Basics: Safety, Courtesy, Show, and Efficiency.
Customer Care Administrative AssistantAugust 2009 to December 2011 Virgin Holidays - Orlando, FL
Created spreadsheets in Excel to keep track of how many passengers were arriving.
Communicated daily through email and phone calls with clients.
Assisted Passengers with their daily transportation needs to and from the airport.
Updated the daily arrival manifest filing cabinet daily and monthly.
ReceptionistAugust 2004 to October 2009 Haag, Haag, & Friedrich, P.A. - Inverness, FL
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Maintained a clean reception area, including lounge and associated areas.
Screened all visitors and directed them to the correct employee or office.
Obtained signatures for financial documents and internal and external invoices.
Citrus High School2004Inverness, FL High School Diploma: General Studies
Lake Sumter State CollegeCurrentClermont, FL Associate of Arts: Hospitality