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attendance secretary resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Methodical Administrative professional with expertise in records management. Catalogs and uploads incoming documents, coordinates file movements and processes destruction requests. Solid critical-thinking, multitasking and problem-solving skills.

Skills
  • Schedule management
  • Workers' compensation knowledge
  • PC proficient
  • Accounting support
  • Recordkeeping and bookkeeping
  • Data entry documentation
  • Database entry
Experience
Attendance Secretary, 09/2015 - Current
Peoria Unified School District Peoria, AZ,
  • Recorded and tracked daily attendance of students by entering information into [Software] system.
  • Answered office phone and greeted visitors to assist callers or screen individuals entering school.
  • Informed parents of unexcused student absences to discuss with student and take corrective action.
  • Prepared reports and compiled attendance information for submission to school district and state.
  • Issued admit slips for students after absence or late arrival.
  • Organized and maintained files to store absence excuse paperwork from doctors, parents and guardians.
  • Reviewed excuse notes and documents for authenticity and issued passes allowing students to leave early.
  • Created forms and made photocopies for attendance office.
  • Handled confidential information regarding students carefully and with discretion.
  • Communicated with parents, teachers and members of public with patient demeanor.
  • Resolved issues with parents using active listening skills to de-escalate difficult situations.
  • Supported school director and teaching staff by greeting visitors, taking messages, responding to emails and completing clerical tasks.
  • Promoted collaborative teamwork and loyalty among school staff by modeling empathy and compassion.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled all incoming calls and directed callers to appropriate department or employee.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Directed customer communication to appropriate department personnel.
  • Supported office operations, managed client correspondence, tracked records and handled internal communications.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Worked professionally to handle all client, vendor and public guest requirements.
  • Maintained personnel records, including applications, performance reports, payroll records and medical files.
  • Aided senior leadership during executive decision-making process, generating customer and performance data reports to recommend corrective actions and improvements.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Children's Coordinator, 09/2012 - 09/2015
Ttm Technologies, Inc. Anaheim, CA,
  • Worked with community resources to engage youth in pro-social activities and help families access services.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative, 11/1997 - 07/2000
FedEx City, STATE,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Made outbound calls to obtain account information.
  • Set up and activated customer accounts.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Exceeded company productivity standards on consistent basis.
Education and Training
Associate of Arts: Education, Expected in 05/1999
-
Life Pacific College - San Dimas, CA
GPA:
Status -
High School Diploma: , Expected in 06/1995
-
Los Angeles Baptist High School - North Hills, CA,
GPA:
Status -

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Resume Overview

School Attended

  • Life Pacific College
  • Los Angeles Baptist High School

Job Titles Held:

  • Attendance Secretary
  • Children's Coordinator
  • Customer Service Representative

Degrees

  • Associate of Arts
  • High School Diploma

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