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AT&T Wire Techican Resume Example

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AT&T WIRE TECHICAN
Professional Summary

Adept at working in wide range of inside and outside environments to deliver services to customers. Capable of setting up system components and network settings. Good documentation and time management abilities. Experienced installation and repair technician skilled at setting up, repairing and configuring telecommunications equipment. Proven skills in building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.

Work History
AT&T- AT&T Wire Techican
Morrisville, North Carolina05/2017 - Current
  • Coordinated installation of all new users and relocations of existing users.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Set up networks and computers for business and residential customers.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Responded to service requests during and after business hours.
  • Installed and configured new devices and system components.
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
  • Worked with customers to resolve internet and cable problems, improve operations and provide exceptional customer service.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Did fiber optic splices
TruGreen/EPM- Lawn Care Specialist
Cary, NC04/2016 - 04/2017
  • Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed.
  • Enhanced visibility and improved shapes of trees and bushes with proper pruning.
  • Applied weed-control and pest-killing chemicals to lawns to protect growth and improve attractiveness.
  • Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass to maintain soil fertility and defend against weeds and insects.
  • Answered questions and addressed concerns from customers, typically returning voice mail messages within 4 hours.
  • Cared for lawns by using aerating, spraying, liming, and fertilizers.
Maupins Truck Parts Inc.- Alignment Technician
Dodge City, KS03/2015 - 12/2015
  • Conducted beginning and end of shift tool inventory to provide good tool serviceability and accountability.
  • Drove and guided vehicles onto vehicle lifts and safely secured vehicles to prevent shift.
  • Operated under time constraints while prioritizing safety and emphasizing quality.
  • Performed test drives on vehicles before inspection to assist with diagnosing problems and after inspection to confirm problem resolution.
  • Remained educated and trained on new technology to enhance repair quality and achieve good alignment results for multiple vehicle types.
  • Diagnosed customer vehicle problems and assigned specific model repair kit needed for misalignment.
  • Explained alignment diagnostic results to customers and recommended best course of action.
  • Maintained tidy, clean work environment, reducing risk of lost tools or parts and enhancing shop safety.
  • Interacted with customers to explain issues causing misalignment or damage to vehicle.
  • Maximized efficiency by coordinating changing and rotating of tires.
  • Checked, installed and repaired brake system components such as rotors, pads and drums.
  • Rotated, mounted and balanced tires on cars, trucks and vans.
  • Flushed and refilled radiators, alternators and transmissions.
  • Located and fixed tire flats with compounds or physical patches.
  • Evaluated fluid levels, battery functioning and vehicle leaks.
  • Used cutting torch, welder, grinder, and air tools
  • Worked on tractor trailors
  • Replaced king pins, suspensions, and brakes
Affiliations
  • Member, CWA, 2017 to Current
Skills
  • Customer Contact
  • Traffic Laws
  • Repair
  • Wiring
  • Brake Repairs
  • Alignments Knowledge
  • Working at heights
  • Adept at recordkeeping
  • Effective at multi-tasking
  • Adept at conflict resolution
  • Adept at conducting inspections
  • Adept at multi-line phones
  • Adept at working with special needs children
  • Leadership communications
  • Coordinating maintenance
  • Facilitating groups
  • Educating consumers
  • Coordinating team projects
  • Materials inspection
  • Basic math skills
  • Delegating assignments
  • Safety operation procedures
  • Work order administration
  • Clear communication
  • Correspondence preparation
  • Machining operations
  • Visiting customer locations
  • Delegating work assignments
  • Math proficiency
  • Inventory reconciliation
  • Overseeing garage operations
  • Training in hazmat procedures
  • Certified Safety Manager
Education
LBWAndalusia Some College (No Degree): Enivormental Science
OHSAOnline07/2011Safety Management : Quality Control And Safety Technologies
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Resume Overview

Companies Worked For:

  • AT&T
  • TruGreen/EPM
  • Maupins Truck Parts Inc.

School Attended

  • LBW
  • OHSA

Job Titles Held:

  • AT&T Wire Techican
  • Lawn Care Specialist
  • Alignment Technician

Degrees

  • Some College (No Degree) : Enivormental Science
    Safety Management : Quality Control And Safety Technologies

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