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AT&T Technical Support Representative Resume Example

Resume Score: 80%

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AT&T TECHNICAL SUPPORT REPRESENTATIVE
Professional Summary
Highly-skilled Machinist dedicated to producing and repairing mechanical equipment with precision and strong attention to detail.
Skills
  • Efficient troubleshooter
  • Superior customer service
  • Diagnosis and repair
  • Preventative maintenance
  • Suspension and alignment
  • Mathematical aptitude
  • Brake repair and replacement
  • Conflict resolution proficiency
Work History
AT&T Technical Support Representative , 01/2013 to Current
Teleperformance – Shreveport, LA
  • Managed call flow and responded to technical support needs of AT&T customers.
  • Troubleshooted and made adjustments to correct potential phone problems.
  • Provided base level IT support to non-technical personnel within the business.
  • Train new employees and explain protocols clearly and efficiently.
  • Cross-trained and provided back-up for other customer service representatives when needed
  • Achieve consistent #1 and #2 ranking in monthly metrics, including call duration, number of calls per shift, and customer satisfaction. 

Automotive Service Techician, 05/2009 to 12/2012
Walmart Auto Center – Shreveport, LA
  • Followed checklists to verify that all important parts were examined.
  • Examined vehicles to determine the extent of damage or malfunctions.
  • Removed and replaced tires, shocks, struts and brakes.
  • Maintained a 90% customer service satisfaction rating.
  • Performed preventive maintenance to vehicles, including adding oil and oil filters.
  • Transported customers to and from the shop for the customer service program

Machine Operator, 01/2007 to 04/2009
Foremost Dairy – Shreveport, LA
  • Welded, heat treated and repaired worn and damaged equipment.
  • Dismantled and inspected components and adjusted and repaired them as necessary.
  • Calculated and set controls to regulate machining factors like part speed, feed, coolant flow, depth and angle of cut and clamping methods.
  • Hydrostatically tested and performed chipping and cleaning duties.
  • Maintained logs, lists and files and promptly completed all necessary paperwork
  • Routinely monitored the feed and speed of machines during the machining process.

Education
High School Diploma: 2009
Booker T Washington - Shreveport, LA
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Resume Overview

Companies Worked For:

  • Teleperformance
  • Walmart Auto Center
  • Foremost Dairy

School Attended

  • Booker T Washington

Job Titles Held:

  • AT&T Technical Support Representative
  • Automotive Service Techician
  • Machine Operator

Degrees

  • High School Diploma : 2009

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