AT&T Technical Support Representative Resume Example Teleperformance

AT&T TECHNICAL SUPPORT REPRESENTATIVE

Professional Summary

Highly-skilled Machinist dedicated to producing and repairing mechanical equipment with precision and strong attention to detail.

Skills

Work History

AT&T Technical Support Representative , 01/2013 to Current
Teleperformance – Shreveport, LA

Managed call flow and responded to technical support needs of AT&T customers.
Troubleshooted and made adjustments to correct potential phone problems.
Provided base level IT support to non-technical personnel within the business.
Train new employees and explain protocols clearly and efficiently.
Cross-trained and provided back-up for other customer service representatives when needed
Achieve consistent #1 and #2 ranking in monthly metrics, including call duration, number of calls per shift, and customer satisfaction.

Automotive Service Techician, 05/2009 to 12/2012
Walmart Auto Center – Shreveport, LA

Followed checklists to verify that all important parts were examined.
Examined vehicles to determine the extent of damage or malfunctions.
Removed and replaced tires, shocks, struts and brakes.
Maintained a 90% customer service satisfaction rating.
Performed preventive maintenance to vehicles, including adding oil and oil filters.
Transported customers to and from the shop for the customer service program

Machine Operator, 01/2007 to 04/2009
Foremost Dairy – Shreveport, LA

Welded, heat treated and repaired worn and damaged equipment.
Dismantled and inspected components and adjusted and repaired them as necessary.
Calculated and set controls to regulate machining factors like part speed, feed, coolant flow, depth and angle of cut and clamping methods.
Hydrostatically tested and performed chipping and cleaning duties.
Maintained logs, lists and files and promptly completed all necessary paperwork
Routinely monitored the feed and speed of machines during the machining process.

Education

High School Diploma: 2009
Booker T Washington - Shreveport, LA

Resume Overview

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