AT&T Technical Support Representative Resume Example
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AT&T TECHNICAL SUPPORT REPRESENTATIVE
Professional Summary
Highly-skilled Machinist dedicated to producing and repairing mechanical equipment with precision and strong attention to detail.
Skills
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Work History
AT&T Technical Support Representative , 01/2013 to Current
Micross Components – Milpitas , CA
Micross Components – Milpitas , CA
- Managed call flow and responded to technical support needs of AT&T customers.
- Troubleshooted and made adjustments to correct potential phone problems.
- Provided base level IT support to non-technical personnel within the business.
- Train new employees and explain protocols clearly and efficiently.
- Cross-trained and provided back-up for other customer service representatives when needed
- Achieve consistent #1 and #2 ranking in monthly metrics, including call duration, number of calls per shift, and customer satisfaction.
Automotive Service Techician, 05/2009 to 12/2012
Walmart Auto Center – City , STATE
Walmart Auto Center – City , STATE
- Followed checklists to verify that all important parts were examined.
- Examined vehicles to determine the extent of damage or malfunctions.
- Removed and replaced tires, shocks, struts and brakes.
- Maintained a 90% customer service satisfaction rating.
- Performed preventive maintenance to vehicles, including adding oil and oil filters.
- Transported customers to and from the shop for the customer service program
Machine Operator, 01/2007 to 04/2009
Foremost Dairy – City , STATE
Foremost Dairy – City , STATE
- Welded, heat treated and repaired worn and damaged equipment.
- Dismantled and inspected components and adjusted and repaired them as necessary.
- Calculated and set controls to regulate machining factors like part speed, feed, coolant flow, depth and angle of cut and clamping methods.
- Hydrostatically tested and performed chipping and cleaning duties.
- Maintained logs, lists and files and promptly completed all necessary paperwork
- Routinely monitored the feed and speed of machines during the machining process.
Education
High School Diploma: 2009
Booker T Washington - City, State
Booker T Washington - City, State
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Resume Overview
School Attended
- Booker T Washington
Job Titles Held:
- AT&T Technical Support Representative
- Automotive Service Techician
- Machine Operator
Degrees
- High School Diploma : 2009
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