Excels in Management/Supervisory/Administration positions with a broad background, including management, customer service and general warehouse operations. Vast experience in all aspects of loading and transporting materials. Safety-conscious and detail-orientated. Cuts costs and improves efficiency through effective management, strategic scheduling and streamlined operations.
Educates customers on product and service offerings. Attends/Assists in team meetings each week to voice concerns and offer constructive feedback to others. Regularly seeks opportunities to assist the customer by actively listening to each and every concern and solving each issue. Exercises sound judgement in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Communicates policy violations to the leadership team in a timely manner. Resolves product and technical issues, shares the benefits of new technology, and am always educating myself on all product knowledge, as a SME. Assists customers with product complaints. Interacts with customers and retail buyers alike to follow-up on shipping statuses, orders, and Technical Support, and overall customer satisfaction at the end of the day. Exceeded personal and Company goals for 2 quarters in a row. Maintains up-to-date knowledge of Company policies and procedures. Excels in exceeding daily/weekly/monthly Individual and Team goals.
Serves on the Board of Directors for Small Bully Paws Rescue Squad (SBPRS). Coordinates Foster Care for small breed dogs on Death Rows, in homeless situations, and/or in dangerous situations, in need of immediate help. Also performs transport coordination Nationwide with the support of Airlines and volunteers. Ensures the Rescues are helped in a timely, safe manner, and are able and ready for rehabilitation, until placement and adoption in their "fur ever" home.
As an integral part of the Family Readiness Team, played a key role in assisting the efforts of Army Commanders and Family Readiness Group (FRG) volunteer leaders in their support of Soldiers and their families. Supported a Battalion of 787 families, ensuring their issues and problems were taken care of in an expedient manner. Coordinated training for the FRG Leaders to provide education to handle Spousal issues within their lane. Maintained the continuity and stability of Family Readiness Groups as units underwent changes in volunteers and leadership. Operationally, provided administrative and logistical support to Commanders, Rear Detachment Commanders, and volunteer FRG leaders. Performed outreach to Soldiers and their families within the Command, and preserved stability on the home front, especially during 2 periods of deployment to Iraq and Afghanistan.
Supported Company Commander's Family Readiness goals. Provided overall leadership for the Unit FRG. Recruited other volunteers for key FRG positions, and presided over elections of positions. Supervised planning and the running of all FRG events. Reviewed and audited FRG fund status, as a 501(c)3, as well as quarterly IRS filing. Ensured that all members were involved in group decisions and events. Ensured that key information was conveyed to all spouses and family members, as well as producing and editing all Battalion and Company Official FRG correspondence. Updated and validated all Company FRG Phone Trees to be functional and up-to-date. Represented the Unit at all Company, Battalion, and Brigade Steering Group Meetings, Deployment Briefings, and Army activities as directed.
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