Technical Support Senior Advisor highly skilled in issue resolution. Software engineering education with a focus on data science and analytics, including database management. Proven ability to identify unique issues and prepare correct resolution plans. Highly organized, quick and eager learner with leadership skills and an employee trainer background.
Skills
Python, HTML/CSS, JavaScript, SQL
JSON, Bootstrap, MongoDB, Beautiful Soup, Tableau, API
Web Design, Web Scraping, Web Frameworks
Data Parsing, Data Modeling, Data Mining, Data Visualization
Analytical problem solver, mathematical and statistical skills
Fully macOS / iOS / Windows proficient, including Microsoft Suite
Exceptional communication and writing skills
Strong client and team relations
Training development aptitude
Dedication to company success
Proven 5+ year ability to work from home with little to no supervision or support needed
Education
Vanderbilt UniversityNashville, TN, Expected in 11/2019 – –Data Science:Computer Science And Information Technology - GPA:
Belmont UniversityNashville, TNExpected in – –Biology: - GPA:
Work History
Autodesk Inc. - At Home Senior Advisor , VA, 07/2015 - 06/2019
Fully trained in Tier 2 iOS, macOS, Apple Watch, Account Security, and Wireless Multimedia with iTunes Store Support
Highly proficient with logging and support tools used to document and troubleshoot issues, including company databases
Investigated consumer device issues by gathering logging files, interpreting and analyzing data and creating strategies for resolution
Addressed inquiries both internal and customer oriented by solving problems and resolving conflicts
Developed a reputation as an efficient top advisor with high levels of accuracy by always meeting company stat goals
Recipient of multiple positive reviews from customers and management, acknowledging company dedication and excellent service
St. Catherine Of Siena - Administrative Virtual Assistant (Work From Home) Jamaica, NY, 04/2013 - 03/2015
Provided an elevated experience to generate a loyal clientèle
Implemented marketing strategies which resulted in growth of customer base
Served as the main liaison between customers and management
Processed daily invoices and a heavy flow of daily paperwork while maintaining communication with the owner
Directed calls to appropriate individuals
Created and maintained an organized database for easy accessibility by the owner
Carepathrx - Technical Support Specialist , State, 06/2007 - 01/2010
Technical Support for AT&T's DSL service / Customer Service and Complaint Resolution for United States Postal Service
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
Answered up to 200 calls per day, addressing customer inquiries, solving problems and providing new product information
Steadily received 100% scores on customer satisfaction surveys
Assisted in training new hires and stood in for team leaders when upper management requested (AT&T)
Hot Topic - Assistant Manager City, STATE, 01/2004 - 04/2005
Greeted customers entering the store to ascertain customer needs
Earned management trust by responsibly opening and closing store, monitoring cash drawers in multiple checkout stations to ensure adequate cash supply, and restocking inventory weekly
Communicated with vendors regarding back order availability, future inventory and special orders
Interviewed and trained new hires while completing intake documentation
Conducted weekly walk-throughs with the district manager to discuss interior visual displays, including store window presentation
Executed in-season pricing strategies, including promotions and markdowns to reach financial targets
Maintained cleanliness and presentation of stock room and production floor
Takl - Onboarding Specialist City, STATE, 08/2019 - Current
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