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At Home Senior Advisor Resume Example

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AT HOME SENIOR ADVISOR
Professional Summary

Technical Support Senior Advisor highly skilled in issue resolution. Software engineering education with a focus on data science and analytics, including database management. Proven ability to identify unique issues and prepare correct resolution plans. Highly organized, quick and eager learner with leadership skills and an employee trainer background.

Skills
  • Python, HTML/CSS, JavaScript, SQL
  • JSON, Bootstrap, MongoDB, Beautiful Soup, Tableau, API
  • Web Design, Web Scraping, Web Frameworks
  • Data Parsing, Data Modeling, Data Mining, Data Visualization
  • Analytical problem solver, mathematical and statistical skills
  • Fully macOS / iOS / Windows proficient, including Microsoft Suite
  • Exceptional communication and writing skills
  • Strong client and team relations
  • Training development aptitude
  • Dedication to company success
  • Proven 5+ year ability to work from home with little to no supervision or support needed
Work History
Aug 2015 - Jun 2019 At Home Senior Advisor Apple - Work From Home
  • Fully trained in Tier 2 iOS, macOS, Apple Watch, Account Security, and Wireless Multimedia with iTunes Store Support
  • Highly proficient with logging and support tools used to document and troubleshoot issues, including company databases
  • Investigated consumer device issues by gathering logging files, interpreting and analyzing data and creating strategies for resolution
  • Addressed inquiries both internal and customer oriented by solving problems and resolving conflicts
  • Developed a reputation as an efficient top advisor with high levels of accuracy by always meeting company stat goals
  • Recipient of multiple positive reviews from customers and management, acknowledging company dedication and excellent service
May 2013 - Apr 2015 Administrative Virtual Assistant (Work From Home) Sharon Johnson - Nashville, TN
  • Provided an elevated experience to generate a loyal clientèle
  • Implemented marketing strategies which resulted in growth of customer base
  • Served as the main liaison between customers and management
  • Processed daily invoices and a heavy flow of daily paperwork while maintaining communication with the owner
  • Directed calls to appropriate individuals
  • Created and maintained an organized database for easy accessibility by the owner
Jul 2007 - Feb 2010 Technical Support Specialist Convergy's - Jacksonville NC
  • Technical Support for AT&T's DSL service / Customer Service and Complaint Resolution for United States Postal Service
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Answered up to 200 calls per day, addressing customer inquiries, solving problems and providing new product information
  • Steadily received 100% scores on customer satisfaction surveys
  • Assisted in training new hires and stood in for team leaders when upper management requested (AT&T)
Feb 2004 - May 2005 Assistant Manager Hot Topic - Nashville, TN
  • Greeted customers entering the store to ascertain customer needs
  • Earned management trust by responsibly opening and closing store, monitoring cash drawers in multiple checkout stations to ensure adequate cash supply, and restocking inventory weekly
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Interviewed and trained new hires while completing intake documentation
  • Conducted weekly walk-throughs with the district manager to discuss interior visual displays, including store window presentation
  • Executed in-season pricing strategies, including promotions and markdowns to reach financial targets
  • Maintained cleanliness and presentation of stock room and production floor
Education
Expected in Nov 2019 Data Science: Computer Science And Information Technology Vanderbilt University | Nashville, TN
Biology Belmont University | Nashville, TN
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Resume Overview

Companies Worked For:

  • Apple
  • Sharon Johnson
  • Convergy's
  • Hot Topic

School Attended

  • Vanderbilt University
  • Belmont University

Job Titles Held:

  • At Home Senior Advisor
  • Administrative Virtual Assistant (Work From Home)
  • Technical Support Specialist
  • Assistant Manager

Degrees

  • Data Science : Computer Science And Information Technology
    Biology

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