Customer service expert who has experience answering a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
Coordinated all department functions for team of 15+ employees.
Successfully planned and executed corporate meetings, lunches and special events for groups of 20+ employees.Promoted to assistant manager after 6 months of employment.
Successfully managed the activities of 20-30 team members in multiple locations. Addressed negative customer feedback immediately.Effectively communicated with team members to maintain clearly defined expectations.Effectively managed departmental expenses to stay within allocated budget. Designed electronic file systems and maintained electronic and paper files.Planned meetings and prepared conference rooms.Made copies, sent faxes and handled all incoming and outgoing correspondence.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Greeted and registered guests and issued room keys. Supervised 5-10 front desk staff.Maintained the front desk and reception area in a neat and organized fashion.Served as central point of contact for all outside vendors needing to gain access to the building.Supplied key cards and building access to employees and visitors. Fostered strong working relationships with all hotel departments.
Responded to all customer inquiries in a timely manner.Negotiated prices, terms of sales and service agreements.Quoted prices, credit terms and other bid specifications.Conducted business to business telephone sales.Acted as a liaison between outside sales representatives and 20-30 accounts. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.Verified details of transactions, including funds received and total account balances. Handled cash and deposits using the proper accounting procedures and documentation. Maintained up-to-date records at all times. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues.
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