Asst. Bank Manager with over a 20 year background in branch management. Vast knowledge of finance, regulatory requirements and general bank operations. Skilled in developing and grooming exceptional bank personnel. Strong focus on staff relations and teamwork. Experienced Manager dedicated to continuous improvement in branch performance. Sharp banking professional whose talents shine in a competitive, innovative and creative environment. Amiable Branch Asst. Manager experienced in leading constructive and cooperative working relationships within a team setting.
Due to unforeseen staffing issues, on 3 separate occasions I managed the banking center by multitasking 4 different roles. I was Manager, Asst. Mgr, Personal Banker and Teller. I was recognized, commended and compensated for maintaining the daily operations of the banking center and continuing to meet the established sales goals set by the corporate offices. The longest occurrence was 8 months and my banking center ended the year at a Performance Level 1. I was also a highly requested participant of the 4 bank mergers/conversions this company has transitioned through; NBD, First Chicago/NBD, Bank One and Chase training Tellers and Platform staff on new computer systems.
Implemented annual performance appraisals for all branch staff. Actively recruited and oversaw training for all new branch employees. Adhered to all federal and state compliance guidelines for retail banking. Achieved proper compliance and accurate executive level reporting. Effectively communicated with team members to maintain clearly defined expectations. Resolved customer questions, issues and complaints. Ensures efficient branch operations by managing the activities of the Tellers; manages the compliance and operations functions of the branch by coaching, implementing and executing compliance based policies and procedures. Schedules effectively and utilizes appropriate FT/PT mix. Controls overtime and manages effective staffing levels. Consistently received an internal audit score of Satisfactory. Educated customers on the variety of loan products and available credit options. Continued education on current banking products and services through on the job training provided by Chase.
Opened new customer accounts, including checking, savings and lines of credit. Scheduled staffing for multiple branch locations. Managed opening and closing times for the main branch. Processed sales referrals and promoted bank services and products. Established new customer accounts including checking, savings, lines of credit and loans. Adhered to Chase security and audit procedures. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Reported daily averages and shortages to the operations department. Directed specific questions to appropriate branch personnel. Delivered prompt, accurate and excellent customer service.
Balanced daily cash deposits and bank vault inventory with a zero error rate. Delivered prompt, accurate and excellent customer service. Processed cash withdrawals. Trained employees on cash drawer operation. Examined checks for identification and endorsement. Supplied tellers with coin and currency as needed. Maintained confidentiality of bank records and client information.
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